Watchmaker - Richemont
- Recruiter
- Richemont
- Location
- Dubai, United Arab Emirates
- Posted
- 25 Oct 2020
- Closes
- 30 Dec 2020
- Ref
- 26002-en_US
- Function
- Creative - Graphics, Images
- Level
- Manager
Richemont
Diagnose and repair watches
Ensures a high level of intervention to achieve the customer satisfaction
Manages his resources to achieve the goals set in terms of quality, service content as well as promised lead times and profitability
Uses all available means to improve the effectiveness of his service
Respects brands and Richemont technical guidelines
Supports the estimation, interventions and control phases of customer's and stock
Maintains proper environment, equipment, tools, spare part kit boxes
KEY RESPONSIBILITIES
Has a good watchmaker skills (training certification, professional experience)
Has a good understanding of his equipment and tools.
Maintains all equipment and tool in optimum working condition, which includes washing, sterilizing and cleaning.
Recommends purchase of same that may improve the effectiveness and service of the service centre.
Promotes the quality in order to avoid repeating errors.
Diagnose and repair watches
Ensures a high level of intervention to achieve the customer satisfaction
Manages his resources to achieve the goals set in terms of quality, service content as well as promised lead times and profitability
Uses all available means to improve the effectiveness of his service
Respects brands and Richemont technical guidelines
Supports the estimation, interventions and control phases of customer's and stock
Maintains proper environment, equipment, tools, spare part kit boxes
KEY RESPONSIBILITIES
- Key responsibility 1
To do watches evaluation on incoming repairs
To do Quick Service, Maintenance Service and Complete Service on watches ready to repair (Mechanical, Quartz, Automatic, Chronograph and Movements with Complications)
To do functional checking when issues can't be found
To provide technical support to admin staff to proceed Customer Estimate
To report all new technical problems to the team leader or to the technical manager
To dismantle watches ready for polishing or for repair if required
To provide quality feedback to brand HQ (where applicable)
- Key responsibility 2
Maintain personalized hand-tools and testing equipment in impeccable working condition
To ensure impeccable cleanliness of the personal working environment
To participate to the continuous improvement approach.
SOCIAL SKILLS
Entrepreneurial Spirit: action & results oriented; ability to act decisively
Customer Focus
Learning Culture: learning and improving personally on a continuous basis
Team Spirit: ability to cooperate with RCS team members.
Engagement and Self-Management
Communication: Capacity to interact and communicate with others (team, peers, superiors,
External)
Respecting others: willingness to deal successfully with difficult situations and conflicts - Acts and is perceived as a respected reference- Is able to discuss and influence others in a professional and respectful manner.
TECHNICAL SKILLS
Has a good watchmaker skills (training certification, professional experience)
Has a good understanding of his equipment and tools.
Maintains all equipment and tool in optimum working condition, which includes washing, sterilizing and cleaning.
Recommends purchase of same that may improve the effectiveness and service of the service centre.
Promotes the quality in order to avoid repeating errors.