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Operations & Customer Service Coordinator

Employer
Wales Bonner
Location
London (Central), London (Greater) (GB)
Closing date
8 Nov 2020

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Job Details

WALES BONNER is looking for a dynamic and ambitious self-starter to join the team as Operations & Customer Service Coordinator. You will oversee the fulfilment of B2B sales orders, provide support with E-commerce operations and are the point of contact for customer service related inquiries.

Our ideal candidate is able to handle a high variety of multi-disciplinary tasks, with a drive to improve work systems, the initiative to problem solve and the ability to create and maintain strong working relationships with customers, colleagues and other external partners.

Your main responsibilities include:

  • Issue pick tickets and ensure all B2B orders are shipped within the agreed delivery frame.
  • Arrange all shipments and accompanying paperwork such as Commercial Invoices, COO, ATR and EUR1 documentation.
  • Support with order entry and raise all customers invoices, ensuring payment terms, deposit and bank details are all accurate.
  • Collaborate with the internal production team to provide seasonal delivery forecasts to the customers and the warehouse.
  • Liaise with third party logistics companies and freight forwarders to arrange transport on behalf of  customers and external partners.
  • Be an active and reliable point of contact for B2B customers and the warehouse, sending order confirmations, coordinating stock swaps, re-orders & returns throughout the season.
  • Manage the return and repair process with clients and the internal team and generate and track return authorisations and credit memos.
  • Manage stock inventory, produce stock reports and organise annual stocktake.
  • Maintain accurate archive and commercial sample records and manage press and commercial sample shipments.
  • Provide operational support to the day to day management of the website, sales reports, seasonal uploads, website maintenance and customer management.
  • Oversee the B2C customer services dealing with customer queries, logistics and stock availability.
  • Assist the Finance Team with Account Receivables queries. 
  • Continuously seek new processes to improve Sales and Business operations and support the management team with ad hoc duties and projects.

The ideal candidate:

  • Extremely organised and detail oriented
  • Excellent Communication Skills
  • Strong numerical ability
  • Analytical problem solver
  • Able to work in a fast-paced fashion environment
  • Proficient in Excel and Zedonk

 

WALES BONNER welcomes applications from exceptional individuals from both within and outside of the fashion industry. We are seeking those eager to further our mission: To elevate the location of blackness within culture, infusing European luxury with an Afro-Atlantic spirit. You would join our small, diverse and dynamic team, working in an environment that fosters ambition and innovation with a progressive, start-up feel.

We are most interested in hearing from those who harmonise with and embody our brand values: who approach everything they do with a dedication to careful research, curiosity and a passion for knowledge; who have a profound appreciation for timeless elegance and beauty; who are guided by integrity; and who are committed to personal and professional development in all of its forms.

 

Please send a CV and Cover Letter.

The deadline for applications is 8 November 2020.

Company

Wales Bonner explores a distinctive notion of luxury via a hybrid of European and African influences. Informed by broad research that encompasses critical theory, composition, literature and historical sources, Wales Bonner creates culturally relevant ideas for our global clientele.

Established in 2014, the creation of the brand followed the success of Grace Wales Bonner’s Central Saint Martin graduate collection, Afrique.  The collection highlighted the designer’s signature aesthetic, a focus on disrupting classical tailoring, artisanal craft and defining a slender, adorned silhouette, both soulful and elegant.

Grace Wales Bonner presented her first solo menswear presentation, Ebonics,  during London Fashion Week Mens'. Representing a broad spectrum of black masculinity, via a rich interweaving of historical narratives, the collection resonated with both men and women. In response, Wales Bonner has evolved to include a focused womenswear and accessories line, recently endorsed by collaborations with Manolo Blahnik and Stephen Jones.

Awarded Emerging Menswear Designer at the British Fashion Awards in 2015, a year later, Wales Bonner received the LVMH Young Designer Prize. The brand is now stocked in 23 stores throughout Europe, Asia and America, stockists include Dover Street Market, Selfridges, 10 Corso Como, and Joyce.

Receiving wide recognition, Wales Bonner has also presented at the Serpentine Gallery, the Victoria and Albert Museum and the ICA. Wales Bonner’s vision extends to film, publishing and music collaborations, opening up a rich dialogue and expansive, multidisciplinary practice.

Wales Bonner welcomes applications from exceptional individuals from both within and outside of the fashion industry. We are seeking those eager to further our mission: To elevate the location of blackness within culture, infusing European luxury with an Afro-Atlantic spirit. You would join our small, diverse and dynamic team, working in an environment that fosters ambition and innovation with a progressive, start-up feel.

We are most interested in hearing from those who harmonise with and embody our brand values: who approach everything they do with a dedication to careful research, curiosity and a passion for knowledge; who have a profound appreciation for timeless elegance and beauty; who are guided by integrity; and who are committed to personal and professional development in all of its forms.

Company info
Telephone
000
Location
180 Strand C/O 2 Arundel Street
London
London
WC2R 3DA
GB

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