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Assistant Manager, Digital Analytics - DFS9112879

Employer
DFS Group
Location
Hong Kong, Hong Kong
Closing date
11 Jan 2021

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Job Details

Job Description

As Assistant Manager of Digital Analytics, you will be responsible for analyzing and reporting on the effectiveness of our media investment, e-commerce sales, digital partnerships and more. Success for this position is measured by the ability to ensure flawless execution, deliver reporting in a timely fashion, maintain and assure the accuracy and consistency of site data and lead in data innovation. An ideal candidate must have experience working with web analytic suites (Google 360 a must, Adobe a plus), media analytics (DoubleClick – DRM, DCM, DBM and DS3), presentation technologies (Tableau, Domo or any other data visualization tool) and be proficient in driving insights from large complex data sets. Experience with DMP technologies is a plus. You have demonstrable experience measuring marketing performance and sharing actionable insights. We are looking for self-starters who can work in a rapidly changing industry, tolerate ambiguity, and demonstrate problem-solving leadership with limited oversight.

Key Responsibilities:
Lead the digital analytics strategy implementation:
• Design customer journey data collection specifications for web, mobile, apps, etc
• Coordinate tagging for new site content and functionality, tracking parameter implementations
• Continuously propose tagging improvement and optimization post implementation, work with vendors and internal teams to create the best of breed digital analytics
• Check data integrity and report data issues to technical teams regularly Create clear, actionable reports/dashboards/presentations based on data assets built & data visualization:
• Directly influence project outcomes by getting hands-on with large datasets to set templates, standards and norms for teams to follow meaning wrangle data in multiple formats from a variety of systems, this includes extracting, sorting, merging, aggregating, filtering large datasets (over 10 million rows)
• Engage with various teams to produce enhance prototype reports and data visualization to answer new business questions using any tools at your disposal
• Advise content and development team to optimize SEO results
• Analyze customer data and generate reports/presentations that provide actionable insights and identify growth opportunities in user experience, campaign management and customer sales cycle
• Propose and lead initiatives around improvement of ROI and consumer base reporting and automation by measuring success both quantitatively and qualitatively for all campaign initiatives, with a preference to automate and standardize ROI reporting across the department Manager & Maintain Vendors & Tools
• Become a reliable expert on our internal data tools and data assets
• Coordinate tagging for new site content and functionality, tracking parameter implementations
• Day-to-day management of program to ensure tracking, reporting and analytics are functioning optimally including tag management, QR codes and related vendors

Key Requirements:

• Bachelor or equivalent required
• At least 3 years relevant working experience in digital marketing, including a thorough understanding of SEM, SEO, ad exchanges, e-commerce and digital trends
• Ability to code Python is a plus
• Must be Google 360 certified. Fully versed in data and reporting from DoubleClick systems – DRM, DCM, DBM and DS3
• Experience in BI/dashboard tools, SQL, statistics, e-commerce and customer behavior analysis
• Fluency in using PowerBI or excel/SQL for data manipulation, analysis, charting, and automation
• Be comfortable in situations where asked to participate in ways to innovate creation of new data sets
• Strong attention to detail and ability to prioritize tasks, multitask and manage time effectively

Company

DFS Group is the world’s leading luxury travel retailer. Established in Hong Kong in 1960, DFS Group continues to be a pioneer in global luxury travel retail, offering its customers a carefully curated selection of exceptional products from over 700 of the most desired brands through 420 boutiques on four continents. Its network consists of duty free stores located in 13 major global airports and 18 downtown Galleria locations, as well as affiliate and resort locations.

The Group is privately held and majority owned by the world’s largest luxury conglomerate Moët Hennessy Louis Vuitton (LVMH), alongside DFS co-founder and shareholder Robert Miller. DFS Group employs over 9,000 people focused on creating inspiring retail experiences for its customers. In 2016, over 157 million travelers visited DFS stores. DFS is headquartered in Hong Kong and has offices in Australia, Cambodia, China, France, Indonesia, Italy, Japan, Macau, New Zealand, Singapore, United Arab Emirates, United States of America and Vietnam.

For more information, please visit www.dfsgroup.com.

Company info
Location
8/F, CHINACHEM GOLDEN PLAZA
77 MODY ROAD, TSIMSHATSUI EAST
Kowloon
HK

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