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Customer Service Coordinator - Van Cleef & Arpels

Employer
Richemont
Location
New York, United States
Closing date
10 Nov 2020

Job Details

Van Cleef & Arpels

MAIN PURPOSE

The Customer Service Coordinator is a highly client facing role needed to coordinate After Sales Service and assist clients and the Sales Team with solving client issues. Excellent communication skills and the ability to interface with clients are needs to excel in this role.

KEY RESPONSIBILITIES

Key responsibility 1: Execute and coordinate After Sales Service related responsibilities, such as: product registration for repair/maintenance, obtaining updates from service facilities/factories, and assist sales associates with client communications.

Key responsibility 2: Provide management with monthly After Sales Service statistical information and inventory results.

Key responsibility 3: Regulate After Sales Service related issues, consulting with management or sales associates, as needed.

Key responsibility 4: Provide support to Customer Service Associates and support sales associates and back office associates; as needed.

Key responsibility 5: Assist in maintaining the store's appearance, keeping it in pristine condition.

Qualifications

Education
  • Bachelor Degree preferred


Technical Skills/Abilities
  • Strong computer skills needed
  • SAP experience, a plus.


Required Experience
  • 2-3 years Sales Administration/Customer Service experience
  • Luxury watch and or jewelry industry preferred


Personal Skills
  • Excellent organizational and communication skills are required. Ability to interface with clients especially in delicate situations.
  • Proactive problem solving, with the ability to multitask.
  • Ability to effectively work independently and as part of a small team.

Company

With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.

Company info
Location
Geneva
CH

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