Business Development Manager - Partner Care (w/m/d)
- Employer
- Zalando
- Location
- Berlin
- Closing date
- 13 Nov 2020
View more
- Function
- Logistics & Supply Chain
- Level
- Manager
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Job Details
zDirect is responsible for building up our B2B marketplace with all its facets. We are rapidly expanding, with multiple opportunities for development. At its core, Partner Care is a B2B customer service function by answering questions and helping our partners to make the most of the platform. It is a key function in zDirect Operations working with multiple internal stakeholders to ensure that it can scale without compromising partner performance or satisfaction. This role is essential to ensure that changes relating to the Partner Care ecosystem are well delivered.
As a Business Development Manager you will coordinate and drive a continuous improvement culture within Partner Care and support the team lead to implement the future vision. Since Partner Care is a high volume customer service centre, operational excellence and service continuity are critical, so your role will focus on ensuring day to day operations are as lean and resilient as possible, whilst changes to processes are implemented.
WHERE YOUR EXPERTISE IS NEEDED
WHAT WE'RE LOOKING FOR
PERKS AT WORK
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion and connects customers, brands and partners in 17 countries. We promote the development of digital solutions for fashion, logistics, advertising and research and provide more than 23 million active customers from head to toe with the latest fashion, with the help of a team that is shaped by a wide range of talents, interests and languages.
Please note that all applications must be completed using the online form - we do not accept applications via e-mail.
As a Business Development Manager you will coordinate and drive a continuous improvement culture within Partner Care and support the team lead to implement the future vision. Since Partner Care is a high volume customer service centre, operational excellence and service continuity are critical, so your role will focus on ensuring day to day operations are as lean and resilient as possible, whilst changes to processes are implemented.
WHERE YOUR EXPERTISE IS NEEDED
- Independently own and manage change projects (operational and strategic), delivering them on time and to a high level of quality
- Analyse data to understand problems and propose/present solutions to fix them
- Help Partner Care to achieve KPI targets, e.g. by process improvement
- Build relationships with other teams in Operations and zDirect in order to identify improvement opportunities and to deliver projects seamlessly
- Act as a change mentor and champion within the Partner Care team and support other specialist roles within Partner Care to deliver more complicated change projects, especially with our outsourced vendor
- Drive the adoption of a continuous improvement mindset and culture within the team
- Support the team lead by writing decision papers for Senior Management, based on facts and numbers and by structuring and presentation of results, projects and concepts.
WHAT WE'RE LOOKING FOR
- Confidence working with large data sets, you love working with numbers and hold excellent analytical skills. You can easily identify key issues that need to be addressed and excel in stakeholder management.
- Ability to set up and drive your projects independently, identify and involve relevant stakeholders and deliver your results in on time
- At least 2-3 years of valued experience in management consulting, business development or other analytical/entrepreneurial positions ideally in Fashion / Retail / E-commerce
- Good knowledge of operational excellence and lean management / six sigma and good project management and change management skills
- Good communication and presentation skills in English; German and Polish are a plus
- Strong MS office / google suite skills (especially excel/sheets)
PERKS AT WORK
- Culture of trust, empowerment and constructive feedback resulting in a positive and inspiring work atmosphere
- Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices in Berlin, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
- Relocation assistance for internationals, PME family service and parent & child rooms* (*available only in select locations)
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion and connects customers, brands and partners in 17 countries. We promote the development of digital solutions for fashion, logistics, advertising and research and provide more than 23 million active customers from head to toe with the latest fashion, with the help of a team that is shaped by a wide range of talents, interests and languages.
Please note that all applications must be completed using the online form - we do not accept applications via e-mail.
Company
Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.
Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.
Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.
- Fashion Store
Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
- Offprice
The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
- Zalando's Private Labels
Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
- Zalon
Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
- Zalando Marketing Services
The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
- Zalando Fulfilment Solutions
Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
- Zalando Partner Services
Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.
With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.
Company info
- Website
- https://jobs.zalando.com/
- Telephone
- +49 (0)30 2759 4693
- Location
-
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany
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