Assistant Manager, Operations - Cartier
- Employer
- Richemont
- Location
- Beverly Hills, United States
- Closing date
- 3 Mar 2021
View more
- Function
- Sales & Business Development
- Level
- Entry Level / Assistant
Job Details
Assistant Manager, Operations
Cartier North America
Beverly Hills Flagship
Cartier North America is seeking an Assistant Operation s Manager who will be responsible for boutique operational support at the Beverly Hills Flagship. The Assistant Operations Manager will assist and report to the Boutique Operations Manager to ensure efficiency of administration, inventory, operations and logistics, while managing and developing the operational team.
Key Responsibilities:
- Ensure proper understanding and execution of all brand guidelines and procedures
- Ensure efficient administrative opening and closing of the boutique
- Monitor daily financial aspects of boutique sales: ensure daily transactions and proper paperwork are submitted to Corporate Offices on time and with accuracy
- Ensure effective and flawless audit and present an action plan follow up post audit
- Oversee inventory control process to prevent stock losses and ensure integrity and quality of stock
- Ensure image and operational standards accordingly to Cartier guidelines (i.e. ordering and restocking supplies, cleaning up, maintain proper workroom organization, product maintenance )
- Partner with Operations Manager to support overall operations of boutique, as needed
- Daily set up and break down of boutique for opening/closing as needed
- Motivate and support the operational team offering guidance, training and development
- Regularly conduct team meetings, ensuring that staff is aware of the tasks, targets and opportunities
- Partner with management to identify training needs and coaching opportunities
- Partner with the boutique management in the performance management process through regularly scheduled individual meetings with the operations staff including biannual performance review
- Assess potential and propose development opportunities in partnership with boutique management and human resources
- Perform administrative and HR tasks including but not limited to scheduling, payroll and overtime management
- Responsible for creating a positive and united work environment amongst all staff
- Spot coaching and management of spoken and written communication, including peer interactions.
- Possess basic understanding and knowledge of brand and full range of all products and services
- Deeply understand and comply with Cartier security and operational procedures
- Upholds the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements
- Seek feedback from staff to enhance level of client experience
Education:
- Bachelor's degree in a business related field
Required Experience:
- 5 years of operational supervisory experience in sales environment
Technical Abilities:
- Exceptional skills in Microsoft Office applications, especially Excel is required
- Utilization of SAP is preferred
Personal Skills:
- Must be available to work retail hours including weekends
- Ability to work with a team in a fast-paced environment required
- Excellent analytical, organizational, and interpersonal communication skills required
- Ability to handle multiple tasks simultaneously
- Proactive approach to analyzing business and human resource needs.
- Ability to motivate and develop team
Company
With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.
- Location
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Geneva
CH
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