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Employee Communications Project Manager

Employer
The RealReal Inc.
Location
San Francisco, California
Closing date
22 Dec 2020

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Function
PR & Communications
Level
Manager

Job Details

The RealReal is seeking a Project Manager to join the growing Employee Communications team. You will play a critical role, within our function and across the organization, by establishing our new internal communications platform as the source-of-truth for all TRR employees. You will maintain broad oversight of the platform, ensuring functionality and adoption across all users and contributors. Through your strategic lens, you will leverage analytics in order to form data-driven POVs that help to define measurable content and collaboration strategies. You will also support team processes, such as editorial calendars, audience segmentation, and multimedia content development, in order to contribute to an Employee Communications foundation capable of scaling with company growth.

What You Get To Do Every Day
  • Act as our principal platform administrator as we transform how The RealReal communicates with employees and employees communicate with each other
  • Dissect and measure platform analytics to inform content and dissemination strategies, company-wide and in targeted segments
  • Support our "internal newsroom" by establishing user guidelines and acting as the final content reviewer and dispatcher
  • Act as a content moderator, providing oversight for administrative and employee engagement within the platform
  • Develop gamification strategies that encourage participation and adoption of the platform across all employee segments, from HQ roles to a shift-based workforce
  • Provide platform support to cross-functional departments, such as Operations, Retail & Luxury Consignment Offices and Sales, to support independent platform usage for their unique audiences 
  • Drive employee social sharing through the platform by identifying strategic content that best communicates TRR's values and culture, business achievements and ethical impact
  • Create data-driven weekly recaps and targeted reminders that reinforce critical highlights and actions
  • Support the employee communications function by maintaining the department content calendar, curating targeted audiences, creating and tracking communications-based surveys, and other foundational activities

What You Bring To The Role
  • 4+ years experience working in communications or journalism fields
  • A bachelor's degree from an accredited higher learning institution, ideally in a communications or content development specialty
  • Knowledge and hands-on experience with technology-based communications tools, highly preferred
  • Proven ability to create clear and impactful written and multimedia content, recent samples must be available 
  • Exceptional aptitude for taking initiative, moving quickly, demonstrating flexibility, and multi-tasking
  • Must be a self starter who can thrive working independently and collaboratively
  • Desire to work in a fast-paced, high-growth environment and flex with the changing needs of a business
  • Established skills in strategic and critical thinking, decision-making, negotiation, and relationship-building
  • Positivity and passion as a contributing member of a close-knit team

The RealReal is the world's largest online marketplace for authenticated, consigned luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service and direct shipping for individual consignors and estates. At our stores in LA, NYC and San Francisco, customers can shop, consign, and meet with our experts. At our 10 Luxury Consignment Offices, four of which are in our retail stores, our expert staff provides free valuations. Founded in 2011 and listed publicly in 2019 (Nasdaq: REAL), we're growing fast and fundamentally changing the way people buy and sell luxury - a multi-billion dollar industry. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, and flexible work hours!

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

#LI-CB

Company

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the lifecycle of luxury items is leading innovation in sustainable fashion. We’re proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA. 

Company info
Location
San Francisco
US

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