Store Manager

Opening Winter 2021

We are currently seeking an experienced and passionate Store Manager to lead our South Coast Plaza boutique!

The Store Manager is responsible for driving the business through sales support, enforcing operational policies, training, and stock management. This position leads with the highest degree of customer service every day in accordance with brand principles and empowers associates to make decisions in the best interest of providing an elevated customer experience.

Key Responsibilities

Sales:

• Develop, train and continuously motivate associates towards achieving and exceeding personal and category sales objectives while applying retail excellence
• Demonstrate leadership by playing an active role on the selling floor, coaching and team
• Manage and lead team efforts in clienteling including effective usage of client books towards new client acquisition and retention
• Meet set category and consignment % of total business goals as defined by management
• Support the sales process as needed
• Assist in facilitating solutions to customer issues in addition to directly managing escalated customer issues or complaints
• Ensure the highest level of customer service

Policies and Procedures:

• Ensure compliance with corporate policies and procedures
• Enforce all operational policies and procedures as dictated by the Retail Handbook and other related material

Reporting:

• Perform daily reporting and analysis as directed

Visual Merchandising:

• Ensure store visual merchandising standards are met and maintained
• Support the Visual Merchandising Manager in planning and executing any necessary changes in visual environment
• Review sales frequently and take action on visual merchandising to maximize sales

Staff Training and Development:

• Coach sales associates on the spot to give clear constructive feedback based on facts and observations
• Assist Store Manager by making recommendations towards the recruitment and development of associates
• Identify associates training needs to be shared with the Store Manager to implement regular category meetings
• Provide training and direction to staff
• Shared responsibility for P&L of the store
• Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and executing initiatives as needed

Education/Experience:

• 3+ years of store management experience
• Entrepreneurial perspective and ability to succeed in fast changing environments 
• Ability to analyze selling reports and identify business trends and opportunities 
• Proven experience driving positive customer interactions 
• Strong verbal and written communication skills and excellent organizational skills 
• Passion to inspire and influence a team with a high level of integrity and professionalism
• Flexibility to work a retail schedule including evenings, weekends and holidays