Client Relations Manager

Job Description

Sanne is an exciting fashion start-up based in the heart of London.

We are a modern take of traditional Savile Row tailoring for men and women. Allowing women to also experience Saville Row tailoring, the empowering aspect of a suit and its connotation. Elevating female tailoring from day to night. Allowing women to harness it's power.

We are a small team working closely together, from design, to PR/marketing, and sales.

As Private Clients Manager, you will be responsible for growing Sanne’s private client base and driving revenue through personal shopping from the London showroom, and through home/office visits. Along with introducing new clients from your existing book to Sanne, you will provide seamless, luxury-quality customer service to all clients who come through the Sanne showroom in London. You will also actively outreach to new and existing customers via email, thereby building a loyal private client base across the UK, Europe and rest of World.

You must have previous experience from a luxury market and be keen to work within a fast growth environment.

You will be part of a growing team, who will work together to proactively increase the customer base through a variety of client acquisition methods. 

Job Duties: 

The role of Private Clients Manager will include a range of responsibilities including but not limited to:

• Driving Sanne’s unique service offering to existing and new clients
• Providing an end-to-end luxury service whilst building client relations with the brand
• Driving incremental revenue to Sanne by bringing new clients to the brand through your database of clients, as well as finding new sources of high quality customer acquisition
• Ensuring that all client data is efficiently captured and tracked
• Flawlessly executing in-showroom and at-home service offering to all clients including existing customers in the Sanne database
• Partnering with the Commercial Director and rest of the Private Client team to execute a unified retail strategy
• Tracking personal sales against targets ensuring KPIs are met; reporting weekly and monthly in a timely and high quality manner whilst providing comprehensive feedback on customer engagement
• Presenting a positive and professional image of the Sanne brand in all internal and external interaction
• Social Media management
• Business strategy development
• Writing newsletters
• Organizing events
• Building and securing strategic collaborations and partnerships

Start Date: February 2020 

Benefits:

• Flexible working hours
• Company events & social hours
• Work from home opportunities

The Ideal Candidate

• A proactive self-starter who is results-oriented and has an entrepreneurial attitude
• Excellent networking skills and ability to build strong relationships, both externally and internally within the company
• Enthusiastic and innovative approach to private client management
• Proactive identification of opportunities to further drive sales and raise brand awareness
• Solid written and verbal communication skills with ability to articulate clearly and effectively, externally and internally
• International mindset
• Detail-oriented and organized
• Hands-on mentality
• Ability to manage multiple projects in a fast-paced, deadline-driven environment

Experience: 

• fashion luxury private sales: 10 years (Preferred)
• Client Relationship Management: 10 years (Preferred)

Education:  A-Level or equivalent (Preferred)