Atelier Assistant

W11 3AN, London (Greater)
Competitive hourly rate
13 Nov 2020
13 Dec 2020
Customer Service
Contract Type
Full Time

Atelier Assistant

Full-Time 3-months contract

The role

Josh Wood Colour is looking for enthusiastic, reliable and hardworking individuals to join our creative team and help contribute impeccable service in the daily running of our luxury West London Atelier. You should have outstanding client service and people skills with a track record working at a fast pace.


Josh Wood is a world-leading colourist, an Executive Board Member of the British Beauty Council and a regular host on ITV’s This Morning.  He founded the Atelier in 2011 as the home of our handpicked dream team of colourists and stylists.

“From Fashion Week to the red carpet, if you’ve spotted a shade you absolutely love, it’s more than likely expert colourist Josh Wood or his team were behind it” - Refinery29

We are on a mission to offer a better solution for clients to have fantastic personalised hair colour that is tailored to each individual.  Our London Atelier is also the home to Josh Wood Colour Digital, working alongside Josh and the Atelier team to bring expert product innovation to our at-home community.

Key responsibilities

Keep salon looking good, well-stocked and running smoothly at all times
Ensuring the cleanliness of Atelier is maintained at all times 
Provide the highest level client service at all times; be welcoming, helpful and attentive
Warmly welcome clients and guests; cloakroom duties and ensure everyone gets a complimentary beverage
Be a brand ambassador
Have expert knowledge of services/products; proactively and confidently recommend to clients
Backwash duties; cleaning and restocking
Following the opening/closing checklists
Complete laundry duties and bathroom checks

Ideal candidate

Successful experience within a luxury retail/hospitality environment

Passion for exceptional customer service

A calm attitude with the ability to handle multiple things in a fast-paced environment

Team player who loves helping others

Excellent verbal communication skills

Be confident, punctual and flexible

Working Environment

We are a friendly bunch with a strong and collaborative team culture

You will be joining a creative team and get the chance to help shape how we work

Working in a growing brand with global ambition is a unique challenge and opportunity where time passes quickly


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