Back Office & Customer Service Advocates

BACK OFFICE & CUSTOMER SERVICE ADVOCATES

We are currently seeking professionals with a passion for digital and a strong attitude for problem solving and optimization to join our Customer Happiness Center.

As Back Office & Customer Service Adovcates you will be part of an agile team which encourages collaboration, responsiveness and ownership to drive operational improvements through the use of an Agile framework and tools such as Kanban board and Trello.

What you’ll do:

• Manage back office and multichannel customer support activities (e.g. refunds, security check, claims including defective returns management, storecredit generation, etc.)
• Be in contact with brand partners, final customers, B2B direct sales channels, suppliers, couriers
• Support in the management of logistic flows of goods and order information
• Provide up-to-date inputs on new policies and procedures to improve the effectiveness and efficiency of processes
• Assist the team for reporting and KPIs monitoring activities for continuous improvement

What we’re looking for:

• Excellent communication skills both oral and written in Italian and English, knowledge of Spanish and German is a plus
• Minimum 2 years of working experience in the same or in a similar role
• Passion for customer assistance and customer caring activities
• Team-player mentality
• Excellent use of Microsoft Office Excel as well as Google Suite
• English proficiency is required, knowledge of other languages is a plus
• Knowledge of Zendesk and/or Kibo is a plus
• Great time management and follow up skills
• Ability to learn and thrive in a challenging, fast-paced and dynamic working environment
• Motivated, enthusiastic and focused on achieving great results

What we offer:

• Competitive compensation package (compared to your professional background);
• Benefits: monthly lunch tickets, company laptop, discounts to our owned brands and brand partners, and additional perks in the form of local discounts and offers
• Learning & Development Programs: continuous learning experience with TLG University and The Breakfast Club projects
• Be part of the young (30 on avg.) and international (26 nationalities) #TLGpeople group and work in a dynamic and fast-moving environment

We hire for potential, and we reward based on impact. In TLG opportunities for growth are limitless.​ Come be part of our story and join our fast-growing, all-star team in Milan!