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Customer Experience Associate, HODINKEE Shop

New York City (home-working until further notice)
Closing date
16 Dec 2020

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Customer Service
Coordinator / Executive
Contract Type
Full Time

Job Details

HODINKEE is a fast-growing media brand and shop that makes watches accessible to everyone. Over the past decade, founder Ben Clymer has grown HODINKEE into a thriving company of creatives. Our team now consists of writers, editors, designers, photographers, podcasters, engineers, and so many other key players who cement HODINKEE’s position as the most trusted source for watch news and products. We have a website. An app. A podcast. A magazine. A retail business. And more. HODINKEE’s goal is to bring readers and consumers the best in wristwatches in a way that’s approachable, authentic, honest and fun.

We are looking for a talented and motivated individual to join our HODINKEE Shop team as a Customer Experience Associate.

What You'll Do

  • Address Shop inquiries submitted via e-mail, Instagram, Facebook, live chat, or by phone, consistently meeting response time SLAs
  • Independently and proactively resolve client issues related to shipping, exchanges, refunds, and more using correct procedures
  • Study and become familiar with new HODINKEE products
  • Maintain a positive and helpful attitude with customers at all times, utilizing a customer-first approach
  • Consistently and thoroughly follow-up on client service matters
  • Carry out customer outreach as needed
  • Adhere to work schedule with regard to start/stop times and breaks, understanding that customer interaction may necessitate some deviation from the schedule
  • Utilize necessary systems and software with accuracy and efficiency

Who You Are

  • 2-3 years of administrative, sales, or retail experience
  • Able to multitask while maintaining extreme attention to detail
  • Experience working with luxury goods such as watches, jewelry, fine art, and/or leather goods
  • Experience in after-sales service
  • Experience with Kustomer and Shopify a plus
  • Knowledge of wristwatches (both vintage and modern) a plus
  • Comfortable with team-based work structure
  • Able to demonstrate flexibility on the job
  • Possess top notch communication skills - verbal, written, and visual – that can be shared with a wide variety of people while remaining clear, concise, and diplomatic
  • Able to remain stationary for extended periods of time
  • Candidates must possess authorization to work in the U.S.

HODINKEE is proud to be an Equal Employment Opportunity Employer. We’re committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life.


Founded in 2008 by Benjamin Clymer as a way to talk about his passion for watches, HODINKEE is now established as the foremost destination for covering the world of horology. Through in-depth reviews of luxury watches, historical background of vintage items, up-to-the-minute news coverage, and original photography and video, HODINKEE is able to connect watches to culture and commerce more broadly. Through its outstanding editorial content, HODINKEE is creating a community of global watch enthusiasts.

In 2012, HODINKEE launched its e-commerce platform HODINKEE Shop, and now is an authorized retailer for more than 10 of the most important watch manufacturers in the world. In 2017, HODINKEE launched its namesake magazine. Now on its fourth issue, HODINKEE Magazine provides a tactile expression of its online experience through its high-quality production and storytelling. HODINKEE has been honored across the media landscape, being named as one of Time’s 50 Best Websites, Fast Company’s Most Innovative Companies Of The Year, and a 2019 Webby Award recipient.

Company info
New York
New York

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