Private Client Stylist

Location
Dubai, AE
Posted
20 Nov 2020
Closes
27 Nov 2020
Ref
b7a1be4e-977d-4f7e-96f3-e400aef7b8c3
Function
Technology
Level
Manager
Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions. We welcome difference and foster a consciously inclusive environment for everyone. We are Farfetch For All.

Private Client

We're dedicated to amazing our special customers through our luxury personalised service. We're a truly global team with functions covering Personal Styling/Shopping, Marketing, Client Development, Customer Service and Operations. We understand the world of luxury fashion and lifestyle and we're unique in our approach to building long-lasting relationships with our clients, helping them to discover magical experiences through Farfetch.

Dubai

Our Dubai office is located in the heart of the region's growing creative community, Dubai Design District. Nestled between some of the best homegrown restaurants and designer studios from the region. With an open concept

layout, our office space encourages an inclusive and collaborative culture.

The Dubai office is made up of our diverse Middle East team across Marketing, Communications, Events, Operations, Private Client and Customer Care.

About the role:

You will be responsible for cultivating and developing relationships with our most valuable clients to ensure our individual sales and company commercial targets are exceeded, whilst contributing to our growth and ambition to be the number one luxury fashion player. You'll develop a unique skillset as you engage and drive customer loyalty through a variety of engagement and selling activities in collaboration with functional teams, ensuring a seamless, exceptional luxury shopping experience.

We need someone with strong client development skills, solid commercial acumen and a deep knowledge of luxury fashion to play an instrumental part in driving the team to achieve their targets. Experience of working with high profile clients in the luxury fashion industry is essential, combined with a capability to develop strategies and action plans.

What you'll do:

You'll develop the Farfetch Private Client base (a portfolio of 150-300 top clients) by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects, to introduce them to the Farfetch Private Client service.

You'll maintain your client relationships to the standards required to enable achievement of personal sales targets and related KPI's.

You'll create and send personalized communications to your clients, to inform them of new products, designers and other Farfetch news that is relevant to their interests.

You'll organize and host client engagement activities (e.g. meals, events, styling appointments, shopping experiences, etc.) within your assigned geographic region.

You'll work closely with the Private Client Manager on individual monthly, quarterly and annual sales planning activities, tracking results against expectations on a weekly and monthly basis, and identifying new business opportunities.

You'll manage individual client engagement and travel budgets, ensuring an effective impact is achieved through all sales-related activities within the appropriate spend level

You'll support the Customer Service team to resolve Private Client issues when necessary.

You'll attend brand events as required to aid business development and act as a Farfetch brand ambassador.

Who you are:

You'll have proven experience in fashion sales (ideally luxury), with a proven track record of exceeding sales targets, with the drive and motivation to sustain this

You'll have deep knowledge of current, international fashion trends, designers and products, and a passion for styling

You'll bring an existing strong client book, with an elite list of clients (totalling at least £3m/$4m).

You'll be able to understand and interpret analytics into recommendations

You'll be resilient, with a problem solving and solutions focussed attitude, with a logical approach to situations

You'll have a proven ability to engage and build customer relations (clienteling)

You'll have excellent written and verbal communication etiquette in English and Arabic

You'll be an excellent team player but also able to work on own initiative

You'll be comfortable with ambiguity, adopting a flexible approach

You'll be organized and able to meet deadlines

You'll have strong computer literacy and an understanding of the digital world

More searches like this