Associate Project Manager - Delivery & Returns

Location
London, UK
Posted
21 Nov 2020
Closes
01 Jan 2021
Ref
dbc2f8e9-9b00-41e1-85c6-bdc9214f01af
Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions. We welcome difference and foster a consciously inclusive environment for everyone. We are Farfetch For All.

Operations

We're passionate about operational excellence, acting with our customers always in our heart. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we're creating seamless and luxury experiences for our customers all around the world.

London

Our London office is located in Old Street, London's tech hub, home to a broad range of teams including Commercial, Marketing, and Product. We have large open plan spaces and a feature staircase connecting our 3 floors, encouraging our collaborative and open culture. We also have a big outdoor terrace where we can have lunch and host social events when the sun comes out!

THE ROLE

The role has dual aspects. First and foremost, this role is to support the Strategic Programs team in delivering a challenging and complex program of work on our journey to provide our customers with a convenient and market-leading delivery and returns service. This includes coordination of projects from solution design through to execution.

Secondly, this role is to support the Delivery Development Director with forthcoming senior stakeholder project updates and production of presentation material.

What you'll do

  • Development and maintenance of team project plans
  • Co-ordinate the planning, monitoring, control and reporting of all programme initiatives including overall Delivery and Returns programme plan
  • Maintain easily accessible and clear records of discussions, decisions and outcomes throughout project lifecycles
  • Ensuring individuals on projects hit target deadlines and stay on track with overall business targets
  • Production of presentations for senior management
  • Supporting the project management team with ad hoc requirements
  • Identify risks, issues and discrepancies and take action accordingly
  • Provide traceability for managing documentation, project history and organisational knowledge.
  • Support Strategic Programs Manager in co-ordinating key stakeholder meetings and updates
  • Host bi-weekly senior team meeting / monthly Project Team meeting and circulate actions & updates
  • Develop the existing competitor analysis, build on, improve, extend to local markets and carry out regularly - presenting to the team during team meetings. (with Business Solutions)
  • Manage the team Intranet, performing spot-checks to ensure all documentation is up to date and ordered - especially post project execution
  • Co-ordinate the yearly business case submission process across the team
  • Co-ordinate team building events (Porto/London): devise (with senior team) the agenda, purpose, content, venue


Who you are

  • Qualified Project Manager (Agile, Prince 2 or equivalent)
  • You have a proven track record of success, working as a lead/ part of a project team delivering on logistics projects.
  • You have experience of Logistics and Carrier Management Systems (e.g. Metapack, Sorted etc.)
  • You have experience with senior stakeholder management - excellent communication, influencing, negotiating and relationship-building skills
  • You have extensive knowledge of ecommerce/retail market
  • Ability to work collaboratively and efficiently with large groups of people
  • Has experienced managing challenging stakeholders
  • Organised, works in a structured way and thinks ahead
  • Strong personality and good communication skills
  • Excellent Powerpoint skills and previous experience preparing presentations for senior stakeholders
  • You are comfortable operating in a business with a fast-paced, start-up mindset working in an international environment.

This role is to support the Strategic Programs team in delivering a challenging and complex program of work & support the Delivery Development Director with forthcoming senior stakeholder project updates and production of presentation material.

Similar jobs

Similar jobs