Technical Client Success Manager (f/m/d) Connected Retail
- Employer
- Zalando
- Location
- Berlin
- Closing date
- 15 Jan 2021
View more
- Function
- Operations
- Level
- Manager
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Job Details
As our Technical Client Success Manager (f/m/d) you will contribute to further development and growth of our business of connecting offline partners to Zalando platform. You will provide technical support to the clients with ensuring seamless client onboarding, creating positive client experience, thereby attaining client retention, respond to and resolve complex client issues through incident recognition, research, isolation, resolution, escalation and follow up.
WHERE YOUR EXPERTISE IS NEEDED
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO CONNECTED RETAIL
The digitization of retailers' stores and their integration with Zalando is a further step towards the best possible shopping experience for our customers. With a larger network, we can improve the availability of products and sizes in the Zalando fashion store and local stores in the future. In the long run, Zalando customers can benefit from this approach, such as location-based delivery or same-day delivery. Currently, partners can become part of Zalando Connected Retail by digitizing their inventory from local stores and processing orders via Zalando's platform.
WHERE YOUR EXPERTISE IS NEEDED
- Improve 1st technical support processes and help scale technical support
- Technical support of brick-and-mortar clients' onboarding, Client support and managing the solution pipeline
- Improve client satisfaction with customer service and provide a contact for escalations
- Work on efficiency improvement projects
- Profound experience and knowledge in customer or partner support, as well as Time Management skills.
- Industry: Interested in merchant and vendor management, especially in business/services/products related topics. Market overview and drive for excellence. Interested in tech and the affinity to learn about tech topics
- Customer focus: Customer and service orientation, having customer and client perspectives in mind.
- Communication: You have good communication skills in English and are able to drive your work autonomously, keeping deadlines and managing multiple stakeholders. Polish OR French language skills are required on at least a C1 level. Other languages, especially German, are a plus.
- A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
- Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
- Mentoring and personal development opportunities and an international team of experts
- Relocation assistance for internationals, PME family service and parent & child rooms* (*available in select locations)
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO CONNECTED RETAIL
The digitization of retailers' stores and their integration with Zalando is a further step towards the best possible shopping experience for our customers. With a larger network, we can improve the availability of products and sizes in the Zalando fashion store and local stores in the future. In the long run, Zalando customers can benefit from this approach, such as location-based delivery or same-day delivery. Currently, partners can become part of Zalando Connected Retail by digitizing their inventory from local stores and processing orders via Zalando's platform.
Company
Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.
Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.
Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.
- Fashion Store
Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
- Offprice
The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
- Zalando's Private Labels
Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
- Zalon
Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
- Zalando Marketing Services
The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
- Zalando Fulfilment Solutions
Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
- Zalando Partner Services
Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.
With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.
Company info
- Website
- https://jobs.zalando.com/
- Telephone
- +49 (0)30 2759 4693
- Location
-
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany
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