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Technician II, Operations - 11215 Metro Pkwy

Employer
Chico's
Location
Fort Myers, Florida, United States
Closing date
22 Dec 2020

View more

Function
Marketing
Level
Manager

Job Details

Shift - Sunday, Monday, Tuesday, Thursday, Friday (9:00a-6:00p)
OFF Wednesday & Saturday



Position Objective

This full time position is responsible for providing advanced technical assistance to computer system users. Answers questions or resolves computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Functional Responsibilities

  • Administers the daily performance of various computer systems, networks, and applications.
  • Responds to user inquiries via phone, email, tracking system, or in person regarding computer software or hardware operation to resolve problems.
  • Enters commands and observe system functioning to verify correct operations and detect errors.
  • Sets up computer equipment for associate use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Installs and performs various levels of repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Maintains related inventory; documenting the receipt, storage, movement and disposal of various hardware and software items.
  • References technical manuals to confer with users and conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Assists lower-level technicians with major hardware or software problems; refers defective products to vendors for service.
  • Aids in the development of training materials and procedures, or trains users in the proper use of hardware or software.
  • Confers with staff, users, and management to establish requirements for new systems or modifications.

This position may be found in multiple brands. Some duties may vary from brand to brand.



    Competencies

    • Action oriented

      Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
    • Culture

      Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
    • Decision quality

      Making good and timely decisions that keep the organization moving forward.
    • Interpersonal savvy

      Relating openly and comfortably with diverse groups of people.
    • Situational adaptability

      Adapting approach and demeanor in real time to match the shifting demands of different situations.
    • Technical Skill - Customer Service

      A continuing focus on the needs and requirements of customers and clients, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
    • Technical Skill - Organizational Skills

      The ability to use time, energy and resources effectively to achieve goals. The ability to meet deadlines, work independently and plan for the future.
    • Technical Skill - Process Management

      Processes necessary to get things done.
    • Technical Skill - Troubleshooting

      Troubleshooting is the ability to identify and correct problems with products, processes, equipment, software or other components, as well as their monitoring and regulating.


    Education

    Preferred AA in Computer Science

    Required Qualifications

    • 2+ years' experience with Windows 7 and Microsoft Office 2010, PC re-imaging
    • 2+ years' experience with PC and laptop hardware
    • Basic knowledge of PC desktop support
    • Basic knowledge of local and network printer support
    • Intermediate knowledge of Networking and Windows based servers
    • Intermediate knowledge of ticket based tracking system
    • Good verbal and written communication skills
    • Ability to work with minimal supervision
    • Ability to work independently, in a team environment and effectively meet project deliverables on time
    • Ability to make solid recommendation on basic to intermediate issues and execute them Must be dependable, punctual, and reliable
    • Certification in A+


    Preferred Qualifications

    • Certification in Server + or Network+
    • Certification in Microsoft MCP, MCSA, MCSE
    • Certification in Cisco CCNA


    Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

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