Customer Care Coordinator with German (m/f/d)

• Be the face towards our aeyde.com customers with excellent customer care:
  • Ensuring customer happiness at all stages with an always positive, customer focused and pragmatic mindset
  • Assisting our customers directly via email & telephone
  • Delivering best possible solutions and advice to our customers by liaising directly with our fulfilment operations & product team
  • Striving to improve overall customer service to ensure excellent service quality
  • Collecting customer feedback, efficiently drawing conclusions and liaising internally to constantly improve aeyde’s product and service offering
• Streamlining and optimizing customer service & operations processes:
  • Constantly reviewing the efficiency and effectiveness of our processes and systems

Your profile:

• +2 years of experience in online customer service or a service oriented / customer facing role (preferably in a digital environment)
• Job qualification or higher education in a related field, e.g. hotel management, service management or business administration
• Excellent communication skills and experience in communicating with demanding / sophisticated clients 
• Self-dependent and solution-oriented style of work, whilst being pragmatic and able to make quick decisions 
• Strong organisational and time management skills
• Very good German and English skills (at least C1 level), both oral and written
• Strong technical skills in Microsoft Office, Google Suite, and similar tools
• Love for fashion is a strong plus

Working at aeyde means:

• A modern office in the very heart of Berlin 
• An international team of digital-, business- and fashion experts
• Flexible working hours
• Endless shoes-♥: personal voucher for you and your friends and further specials for employees
• You will get +1 day holidays for each year that you stay with us
• We support gym memberships, public transportation