Retail Standards & Operations Manager
Job Details
INTRODUCTION
Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.
JOB PURPOSE
RESPONSIBILITIES
PERSONAL PROFILE
Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.
JOB PURPOSE
RESPONSIBILITIES
- Supervise, implement and follow up retail practices and standards for all stores
- Work closely with Training and Retail team to make sure that the stores are updated regularly on all global retail operating standards and policies
- Track and analyse retail KPIs on a regular basis for retail managers and leads to find out any opportunities to improve
- Follow up global retail initiatives by collaborating with retail leads including uniforms, packing guideline, monogramming service and guidelines for customers
- Analysing sales trend by store including competitor research to properly manage sales target by store
- Implementing global sales incentive programs to elevate KPIs for the stores and responsible for the optimal sales incentive schemes
- Work in conjunction with other regional teams to build consistent ways of working to elevate retail operating standards
PERSONAL PROFILE
- Team player that possesses excellent communication, interpersonal, presentation skills in order to communicate effectively and strategically with internal stakeholders
- High computer literacy, ideally with advanced Excel skills (Mandatory)
- Planning skill
- Over 10 year of retail experience
- Strong administrative skills (Power point Excel etc..) and attention to detail
- Fluent in English
Company
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