Head of E-Business - Van Cleef & Arpels

Van Cleef & Arpels

Do you match this profile?

Do you have previous solid e-commerce experience in luxury retail?

Do you have an excellent understanding of the Middle East consumer behavior and digital landscape?

Are you highly client focused, results driven, analytic and organized?

Are you a supportive team player, positive and constructive at all times?

If so, apply for this job!

What do we expect from you?

You will be responsible for the entire e-business for region: E-Commerce platform, Client Relations Center (CRC), Omnichannel initiatives, developing and implementing strategic E-business plans to achieve digital sales growth targets.

You will be responsible for E-Commerce & CRC sales targets, KPIs, budget and online shop P&L.

You will use detailed site analytics, monthly / weekly sales performance reports (including KPIs such as traffic, conversion rate, average basket, return rate...) to improve performance and drive all online activity decision-making for the website and improve site optimization.

You will build E-Commerce and CRC phone sales product assortment planning and campaign calendar and develop and grow best in class customer experience.

You will manage concierge and E-Commerce support services to our end clients.

You will develop and grow best in class Client and User Experience integrating omnichannel

You will develop and lead a team of highly motivated, result driven ambassadors, leveraging on all product and other relevant trainings (selling protocol, Service protocol, etc.)

You will monitor industry trends and competitor activities and recommend action to ensure we build and maintain a leadership position in E-business.

You will be the key contact regarding Middle East Region and E-business activity development for HQ teams and Market (Retail, Operations, Communications and Marketing departments ...), establishing yourself as an expert in this field.

You will be the Ambassador of Maison at all the levels!

By joining the Maison, you are joining a team in which professional development is one of our main focuses.

More than a job... it's an experience!

The recruitment process:

Apply online

If your profile matches our search, you will be contacted by our HR team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful.

You will meet with the HR, Retail Performance Director, Commercial Director.