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Manager Business Development - Customer Fulfillment (w/m/d)

Employer
Zalando
Location
Berlin
Closing date
1 Feb 2021

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Job Details

As a Manager for our Customer Fulfillment Business Development Team, you can identify with the team's purpose to "Empower Customer Fulfillment to ignite and deliver strategic initiatives.". Your role is to drive strategic and innovative initiatives within the Customer Fulfillment Business Unit.
WHERE YOUR EXPERTISE IS NEEDED
  • Slice the elephant and convey visions and strategic goals into areas of impact within our Customer Fulfillment environment
  • Follow an analytical approach to understand business needs and make data-driven decisions while deducting clear requirements for different areas and defining measures for implementation
  • Be creative in tackling the needed adjustments to avoid complexity and prioritise to define evolutionary steps along the journey where needed
  • Represent the business unit within company-wide initiatives and assure that overarching objectives are aligned
WHAT WE'RE LOOKING FOR
  • University degree in the field of economics, engineering or business administration along with 3+ years of professional experience and solution expertise in logistical and operational issues; good understanding of the e-commerce ecosystem, as well as of omni- and multi channel business models
  • A creative mind who is eager to consider topics from multiple perspectives, who is able to dig into details without losing the big picture out of sight
  • You have your own ideas and like to shape them into future services for our customers and partners applying excellent organisational skills and managing diverse stakeholder groups in cross-functional projects
  • High interest in innovation and have already gained experience in cross-functional project work
PERKS AT WORK
  • Culture of trust, empowerment and constructive feedback, meetups, parties & great team events
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Extensive onboarding, mentoring and personal development opportunities (like your own training budget, you can use to attend trainings that fit to your personal development goals) and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms* (*available in select locations)

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany

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