Retail Training Manager (m/f/d)

HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 14,600 employees worldwide. As the most important interface for our customers, you will demonstrate your passion for our products and act as a brand ambassador for HUGO BOSS. Join a team that provides an exceptional brand and shopping experience with enthusiasm, fun and expertise - because, to create something extraordinary, we must explore new paths together. Shape your own future at HUGO BOSS!

Retail Training Manager (m/f/d)
HUGO BOSS AG | Metzingen near Stuttgart | Germany | Full-time

We are looking for a Retail Training Manager to join our Global Retail Communications, Training & Development team.

What you can expect:

• Drive retail performance, consistency, execution and optimization through support and lead of global and cross functional initiatives
• Further development of our global HUGO BOSS Retail Academy & University training programs
• Continuous evaluation and monitoring effectiveness and sustainability of trainings
• Develop innovative and solution oriented training initiatives / tools to optimize global retail processes and consistency that drive dynamic retailing, commerciality, customer centricity, customer experience and sustainable growth
• Preparation, delivery and follow-up measures of training initiatives / workshops in all regions
• Observing and coaching retail employees on the POS to ensure consistently high customer service and behaviors which are demonstrated in all aspects of customer interaction
• Enabling of own Retail Trainers to ensure strategic approach of HUGO BOSS customer service excellence
• Drive a retail mindset and behavior through training initiatives

Your profile:

• Demonstrated experience of retail - ideally in Fashion Retail
• University degree in business, economics, psychology or adult education would be an advantage
• Knowledge of e-learning development, learning management platforms and state of the art training tools
• Strong experience in the creating, delivering and implementing (virtual) trainings for retail employee using multiple media, leading and executing global projects and teams
• Fluent in English preferable as a second language (spoken and written) as well as advanced MS Office skills and ideally coding of e-learnings
• Strong communication, methodical and presentation skills, high levels of emotional intelligence, strong customer centricity / retail commerciality
• Strong organizational skills, structured work approach with attention to detail
• Strong ability to be flexible and adaptable to the needs of the business
• Excellent follow-up, organizational skills, project management skills and able to handle multiple tasks simultaneously
• Ability to work independently and collaboratively in a team, solution-oriented approach, effective time management
• Self-confident and positive demeanor, engaging personality in an international environment

Your benefits:

• Made for Me: three days in Metzingen and two days working remotely. Our hybrid working model "Threedom of work" is as individual as your personal needs.
• Today. Tomorrow. Always. Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights.
• Does innovation drive you? Same for us! We have digitized most of our workflows and almost fully automated our logistics centres.
• Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
• High-performing people need a healthy balance. Take advantage of the employee gym, the beach volleyball field or yoga classes on the rooftop terrace.
• As a fashion company, we value good taste in everything - including food. Welcome to our own restaurant and café, Times.