Customer Excellence Manager
- Employer
- Allies Group
- Location
- Berlin (DE)
- Closing date
- 8 Feb 2021
View more
- Function
- Customer Service
- Level
- Coordinator / Executive
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
Allies Group is a fast-growing global skincare company with 2 brands (www.alliesofskin.com and www.psaskin.com) that celebrates diversity among all people and their skin types and colours.
Our products are sold globally in major international multi-store retailers like Sephora, DOUGLAS, SPACENK, Harrods, Galleries Lafayette, Anthropologie, as well as thorough our own eCommerce platform and through Amazon. Because of our continued growth, we have set up an EU HQ in Berlin and are looking for talented individuals with the requisite functional experience and a fascination with the beauty industry.
Our Customer Excellence Department – We are the front desk, the information desk, the dispatcher, the customer service department, after-hours office, messaging center and many more. The responsibility is very high as we have a pivotal role on the public image of our clients.
The Customer Excellence Manager is a permanent role and here’s how we envision you!
- 3+ years’ experience in a Team Leader role, Relationship Management or Customer Success Manager role
- A strategic thinker with excellent project management skills
- Extensive experience using various CRMs
- Excellent training skills and ability to supervise and monitor team members
- Good knowledge of today’s major eCommerce technologies, major up-and-coming trends in the Beauty industry
- Customer-oriented and able to establish robust relationship with assigned customer base
- Dynamic approach adapting to changing requirements with the ability to manage multiple opportunities concurrently
- Exceptional communication skills and negotiation techniques
- Bachelors educated or equivalent
- Fluent in English
Your Responsibilities:
- Define and implement standards/procedures for ensuring optimal customer experience
- Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company
- Liaise with the production and creative departments to ensure delivery of high-quality products and services
- Establish communication mediums through which customers can readily contact a company and vice versa
- Oversee the restructuring of the organization into a customer-focused establishment
- Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service
- Prepare and manage business cases in achieving set objectives and goals
- Conduct studies and research to discover new techniques necessary for improving customer experience
- Organize training programs for customer experience representatives in order to update their job knowledge and enhance their skills
- Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
Company
Allies Group is a fast-growing global skincare company with 2 brands (Allies of Skin and PSA) that celebrates diversity among all people and their skin types and colours.
Our products are sold globally in major international multi-store retailers like ASOS, CultBeauty, Douglas, Galleries Lafayette, Harrods, SpaceNK, Sephora…etc. as well as through our own eCommerce platform and through Amazon.
We are looking for talented individuals with the requisite functional experience and a fascination with the beauty industry.
- Telephone
- +49 15259709564
- Location
-
Friedrichstr. 68
Berlin
Berlin
10117
DE
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