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Retail Operations Supervisor - Cartier

Employer
Richemont
Location
São Paulo, Brazil
Closing date
2 Mar 2021

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Function
Sales & Business Development
Level
Manager
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Job Details

Cartier

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The Retail Operations Supervisor leads and supports the Cartier Brazil retail network in all aspects of the business, aims to deliver operational excellence, and ultimately provides exceptional experiences for our internal clients.

KEY RESPONSIBILITIES

  • Retail people
    • Participate to hiring process of boutique staff
    • Consolidate and reviews boutique plannings
    • Performance KPIs
      • Set-up Retail Boutique team KPI's
      • Management of quarterly KPI distribution to Retail Boutique team
      • Action planning with Retail Boutique team to support and achieve KPI's
    • Partner with L&D to implement and develop training programs
    • Identify the most appropriate incentives to support key selling months, ensure their implementation and monitor the KPIs


  • Policies and procedures
    • Support retail network to ensure compliance with both Cartier and Richemont Policy & Procedures
    • Liaise with Finance and International
    • Update of the local manual of procedures
    • Communication and training to Boutique staff
    • Audit action plan


  • Supplies
    • Forecast and monitor retail consumable supplies, and provide daily support for boutique orders
    • Manage retail uniform stock, order placement, budgeting, and provide daily support for boutique needs.
    • Ensure correct usage of all Art of Living related items and tools, such as uniforms, music, fragrances, Ipads, etc
    • Cost budget and forecast for Boutique supplies and Art of Living items ("Other selling costs" budget line in P&L)


  • Day-to-day boutique support
    • Ensure daily support to boutique needs
    • Contribute actively to strategic projects such as boutique openings/relocations/closings


  • Retail Performance management
    • Monitor boutiques KPIs (in charge of boutique dashboard)
    • Partner with Boutique Managers to define and oversee the boutique commercial action plan process (CAP)
    • Partner with Boutique Managers to come up with further actions to develop their business, facilitate the implementation, and monitor the impact of these actions
    • Manage Satisfaction Barometer results and action plan to ensure a high-level experience for our clients


  • IT systems expertise
    • Liaison with IT department to identify and solve IT challenges
    • Coordinate implementation of any new IT tools created by International such as Retail OS (new CRM app, myCatalog, Gemini, etc...)


  • Visual Merchandising
    • Implements boutiques seasonal themes & specialists animation
    • Assists / Advises boutique managers in display rotations
    • Train / Inform boutique staff on VM guidelines


    The preceding Key Responsibilities statements are intended to describe the general nature and level of work performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.

    YOUR PROFIL

    Education & Required experience
    • Bachelor's degree in a business related field is required with 3 to 5 years of retail experience or equivalent
    • Retail (boutique or corporate) experience is a plus


    Technical skills / abilities
    • Microsoft Office, Visio, SAP experience preferred
    • Must be available to travel for boutique projects, seminars, special events, etc. as needed
    • Fully bilingual (English- Portuguese) required. French and/or Spanish a plus


    Personal skills

    The successful candidate will have the following personal qualities:
    • Ability to work both independently and as part of a team in a fast-paced environment
    • Strong leadership skills
    • Comfort and confidence in dealing with senior management
    • Strong understanding of client service needs and priorities. Client centric
    • Excellent analytical, organizational, and communication skills required (both written & verbal)
    • Flexibility and ability to multi-task
    • Entrepreneurial spirit and creative mindset in developing new ways to enhance the business
    • Natural ability to connect with people and passion for building long lasting relationships & partnerships
    • Collaborative approach with ability to foster a united work environment with a "can do" attitude
    • Intellectual curiosity and passion for learning

    Company

    With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.

    Company info
    Location
    Geneva
    CH
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