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Sales Assistant

Employer
APPARATUS
Location
New York City, New York (US)
Closing date
18 Feb 2021

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Job Details

APPARATUS is New York-based design studio that explores the relationship of lighting, furniture and objects in immersive environments, threading the historical and the cultural through a modern lens.

RESPONSIBILITIES INCLUDE

  • Set a high standard of warmth and professionalism in welcoming clients, vendors and colleagues. 
  • Provide phone support; assist callers with essential questions about the brand and product i.e. brand history, collections, finishes, pricing, lead times.
  • Process payments and update invoices.  
  • Manage E-commerce orders and finish sample orders – from invoicing to shipping labels and handoff to shipping team. 
  • Write up quotes and invoices as needed, including international shipping quotes.
  • Assist with outreach research projects.
  • Support Account Managers when out-of-office with basic account and email management.
  • Lead studio tours for walk-in clients, tailoring the visit to the clients’ needs.
  • Consistently seek to assist the APPARATUS New York team with client needs and in developing and delivering solutions to maintain the highest level of client experience.
  • Manage general opening and closing duties – preparing for showroom walk-throughs, lighting levels, object/furniture placement, incense burning.
  • Report light bulbs that require replacement and any operational issues (heat, water, etc.)
  • Maintain stock levels of water, paper, business cards, stationary.

SKILLS

  • Strong aesthetic and presentation skills with a keen eye for detail.
  • Excellent verbal and written communications skills.
  • Demonstrate initiative by identifying areas of opportunity in both operations and client experience. 
  • Solutions-based thinker with a consistently positive attitude, displayed both as an individual
  • Excellent time-management skills, independent drive and the ability to work under pressure and deliver projects under tight deadlines.
  • Ability to respond professionally to critical feedback and proactive in seeking support and help when needed.

EXPERIENCE

  • Proven showroom, sales, or sales assistant experience or similar client-facing role.
  • Knowledge and interest in contemporary design.
  • Experience in a business that requires a team to execute the common vision, understands the value of the individual and the team.
  • Demonstrated ability to communicate clearly and effectively; ability to delegate and drive for results.
  • Proven ability in a high-paced environment that values consistency, efficiency and excellence.

WORK SCHEDULE

  • Full-time showroom hours: Monday–Friday generally 10:00AM–6:00PM.
  • Longer hours and weekend availability as needed.

PERFORMANCE REVIEW AND CHECK-INS SCHEDULE

  • Monthly touch bases
  • Annual performance review.

This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based in our New York studio. Must be legally authorized to work in the U.S.

 

 

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