Digital Coordinator

Location
London (Greater) (GB)
Posted
18 Jan 2021
Closes
14 Feb 2021
Function
Ecommerce
Contract Type
Permanent
Hours
Full Time

Studio Nicholson is looking for an enthusiastic and proactive Digital Coordinator.

As the Digital Coordinator you will form an essential part of the online and operations team, playing a crucial role in assisting the E-Commerce Manager to achieve company objectives and sales goals. The ideal candidate will have a personal interest in luxury fashion, be a motivated self-starter and be creative and analytically minded. You should be team-oriented with a strong work ethic and an eye for detail.

Responsibilities:

  • Report directly to the Ecommerce Manager
  • Support the ecommerce team with daily tasks including but not limited to sales order administration and customer service
  • Assist with driving strategic customer acquisition and retention across CRM, social media, email, affiliates etc
  • Assist in product and category trade planning as well as onsite visual merchandising, actively working to improve conversion
  • Liaise with internal teams and external agencies to maintain accurate product information and marketing calendars
  • Attend marketing and digital marketing agency meetings, ensuring agenda points are addressed and recording issues for further following up.
  • Run reporting as needed for analysis.
  • Assist both the email and social media communication campaigns
  • Ensure smooth communications with the warehouse, paying close attention to fulfilment time of sale orders
  • Help implementing & developing new IT infrastructure

Qualifications:

  • 1- 2+ years of related experience of working in an E-commerce team
  • Self-starter who takes initiative, has excellent follow-through and a strong desire to learn.
  • Positive, can-do attitude with a willingness learn quickly and to jump in and help the team.
  • Dynamic and analytical project management capabilities with Excel proficiency.
  • Experience and/or familiarity with email marketing and HTML tools such as Mailchimp.
  • Skilled in project management, you are organised and detail-oriented with the ability to manage a large number of tests, activities, and deliverables within a deadline.
  • Successfully collaborate with cross-functional team members and contributing to high-priority projects.
  • Previous experience with Zendesk, Shopify and Adobe Creative Suite a plus

Compensation and Benefits:

  • Working remotely to start, with access to London office
  • Generous clothing allowance

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