Customer Support Representative

We are looking for a Customer Support Representative to join Everpress in our East London studio.

You’ll be primarily responsible for educating and helping our customers - working directly with customers to answer questions, track user feedback, report and escalate issues to engineers, and act as the bridge between our customers and our product design and development teams.

ABOUT EVERPRESS

Everpress is a global fashion marketplace that connects consumers to unique & sustainable products from independent designers.

Our mission is to champion creativity, supporting grassroots creators while reducing the waste in fashion. Think ASOS for the new generation.

We are an ambitious, tight-knit and happy bunch who get together and get stuff done out of our lovely Dalston office space (right behind the best coffee shop in London). 

Responsibilities: 

• As a Customer Support Representative your main duties will include, but are not limited to:
• Communicating efficiently and effectively with our customers - we use Zendesk & email to do most of our work, but you’ll also be talking to customers on the phone every now and then
• Owning customer communications and issues from initial contact until resolution
• Becoming an encyclopedia of knowledge about how Everpress works and what it is capable of
• Influencing the direction of Everpress, the product
• Ensuring in collaboration with the Product team that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible
• Working directly with product teams to identify current issues and, synthesising the diverse feedback you hear from our customers, offer informed opinions on potential solutions.​
   

Sustainability (People and Planet):

• Sustainability, inclusivity & wellbeing are at the core of our People & Culture offering.
• This role will be involved in ensuring that these fundamentals run through everything we do.
• Work hand in hand with the relevant team members to complete B-corp roadmap tasks related to your department

What skills do you need:

• Previous experience in customer support in a retail/online environment
• Previous experience with Zendesk is a plus
• Passion for talking to customers all day, every day
• Excellent communication and writing skills
• The ability to explain complex topics in easy to comprehend, concise language [English]
• Drive, eagerness and the will to learn and improve upon your own skills
• Note, this is a work from home position, you will be required to have high speed internet access.
   

Benefits:

1. We're a creative bunch (DJs / graphic designers / musicians / zine owners)
2. Competitive salary and share options. We all share in Everpress' success
3. Employee Assistance Programme with Health Assured for employees and their family. We also have trained Mental Health First Aiders in the business
4. A plant filled, relaxed working environment and dog friendly office
5. Weekly team lunch, drinks and fruit bowls on tap (post covid)
6. Employee discounts towards high street retailers, restaurants and experience days & Free t-shirts for family and friends
7. Weekly team socials and company away days and team experiences (post covid)
8. Early Friday finishes; Summer Hours; 25+ days holiday, activism days
9. Flexible Working Policy and Remote work available. You just need to live in a (+/-3h) BST time zone and be able to come on a monthly basis to the HQ (post Covid). This said, being based in London (or nearby) is a plus

Everpress is proud to be Equal Employment Opportunities (EEO) to all employees and applicants. Everpress does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

If we can offer accommodations for you in the recruitment process or you have feedback on how to make our recruiting more accessible, please contact us at jobs@everpress.com