e-commerce Operations manager (100%)
Job description
Breitling stands apart with its watches unapologetically dedicated to authentic adventures, in the air, at sea or on land. As our next e-commerce Operations manager you will join a dedicated Digital and e-commerce team to contribute actively to our legendary future.
This is an exciting opportunity to further propel Breitling e-commerce to the next level, working closely with different departments, external agencies and our subsidiaries abroad. You have a roll-up-your-sleeves attitude to make things happen.
Main responsabilities:
- Supervise Breitling e-commerce operations and purchase experience to maximize customer satisfaction
- Shape Breitling e-commerce roadmap along e-commerce business and project owners
- Optimize, measure and report the e-commerce operations from product listing to delivery, with a strong focus on client services
- Collaborate with local e-commerce teams to ensure homogeneous and optimal e-commerce experience
- Minimum 5 years of experience in e-commerce, within luxury industry. Experience of cross-border operations is a plus
- Excellent analytical skills and data-driven thinking
- Highly collaborative and adaptable with strong communication skills working effectively across different teams understanding the meaning of customer centricity
- Experience with Salesforce SalesCloud and MarketingCloud is highly preferred
- Fluency in English, both in oral and written communication, additional languages are valued globally
Job requirements
- Minimum 5 years of experience in e-commerce, within luxury industry. Experience of cross-border operations is a plus
- Excellent analytical skills and data-driven thinking
- Highly collaborative and adaptable with strong communication skills working effectively across different teams understanding the meaning of customer centricity
- Experience with Salesforce SalesCloud and MarketingCloud is highly preferred
- Fluency in English, both in oral and written communication, additional languages are valued
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