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Sr. Desktop Technician, IT

Employer
Tory Burch
Location
New York, NY, United States
Closing date
8 Feb 2021

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Function
Technology
Level
Senior Manager

Job Details

JOB SUMMARY

The Senior Desktop Technician - IT ensures end-user satisfaction and technical/operational stability throughout the organization by managing client systems and technologies in supporting the computing needs of the organization.

JOB DESCRIPTION

Job Specifications:
  • Provide Level 2 support to the client base / Helpdesk Support team
  • Assist and manage day-to-day requests using Trackit, our support request system
  • Maintain and support various client technologies, such as workstation hardware and software, mobile device installations.
  • Help to identify and proactively solve problems
  • Cater to various on sites' audio-visual needs, including set-up, testing and maintenance
  • Adhere to IT policies and procedures to ensure consistent quality of service
  • Investigate and test new tools, techniques, and software products; collaborate with other members of IT
  • Serve as lead on various projects and system implementations
  • Provide guidance and assistance to desktop technicians


Skills:
  • Strong working knowledge of client technologies, such as:
    • Windows 10, Mac OSX
    • Mobile Device iOS and Management
    • Microsoft Office Suite, including MS Teams
  • Apple Mac, Lenovo desktop and laptop hardware
    • Communication technologies, such as LAN/Wireless LAN
    • SCCM
    • Jamf
  • Active Directory
  • Secure network printing
  • Adobe Graphics applications such as Creative Suite
  • Information Security Practices and secure computing
  • Excellent communication/customer service skills
  • Excellent task and time-management skills
  • Provide Executive Level support (windows/mac)
  • Very strong analytical approach to problem solving and solution development
  • Flexibility and the ability to work autonomously and as part of a team environment as well as the ability to take the lead
  • Create and update documentation


  • Role Characteristics:
  • Strong understanding of customer needs and satisfaction
  • Results-oriented troubleshooting and commitment to excellence
  • Must be able to work closely with other skill teams and Lines of Business to understand requirements and deliver appropriate solution
  • Ability to communication effectively, both verbal and written
  • Excellent interpersonal skills and willingness to embrace our culture
  • Self-sufficiency with the ability to ask questions and request help when needed
  • Adept at working in a fast pace, dynamic environment


  • Experience/ Education:
  • 5+ years of experience with an emphasis on client support
  • Bachelor Degree in Computer Science or Information System or equivalent desirable


DESIRED ATTRIBUTES

Please note any skills/qualities you would want someone to have in this role in addition to our core skills:

  • Adaptable - Change before you have to
    • Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
  • Entrepreneurial Spirit - Own it
    • Takes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
  • Collaborative - No "I" in Tory
    • Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
  • Client & Brand Focus - Put yourself in Tory's shoes
    • Passionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers
  • Live the Values - Being "Buddy"
    • Keeps the "Buddy Values" alive: Honesty + Kindness, Passion + Humility, Integrity + Compassion, Excellence + Humor. - It's not just what you do, but how you do it - Contributes to a positive and productive environment
  • Functional Expertise - Know Your Stuff
    • Has the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice


Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact talent@toryburch.com .

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