Senior Manager, Human Resources

This is a great opportunity for a Senior HR Manager to join a company that is exploding with growth! The RealReal is expanding its operations and adding to our fulfillment centers with a new facility. Come join us in building something great!

What You Get To Do Every Day

• Respond to inquiries regarding policies, procedures, and programs
• Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance
• Consult with management on employee relations & organizational situations, including policies procedures, & practices
• Advise management in appropriate resolution of employee relations issues
• Plan and conduct new employee on-boarding & orientation to foster positive attitude toward company goals
• Administer performance review program to ensure effectiveness, compliance, and equity within organization
• Administer salary administration program to ensure compliance and equity within organization
• Contract with outside suppliers to provide employee services, such as canteen, transportation, or relocation service
• Administer benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance
• Coordinate management training in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment
• Prepare employee separation notices and related documentation, and conduct exit interviews to determine reasons behind separations

What You Bring To The Role

• Bachelor's degree required, Masters preferred
• 6+ years of progressive, well-rounded HR experience required, including 2 years of leadership experience.
• Experience running a warehouse facility in a generalist capacity - eCommerce preferred
• Customer Service - You can manage difficult or emotional customer situations; responding promptly to customer needs, soliciting customer feedback, responding to requests for service and assistance, and meeting commitments
• Recruitment & Staffing - Exhibits sound interviewing skills, analyzes and forecasts staffing needs, and makes quality hiring decisions
• Strategic Thinking - Develops strategies to achieve organizational goals, understands organization's strengths & weaknesses, analyzes market and competition, identifies external threats and opportunities, adapts strategy to changing conditions
• Change Management - Develops workable implementation plans and communicates changes effectively, builds commitment and overcomes resistance, prepares and supports those affected by change, monitors transitions and evaluates results
• Leadership - Exhibits confidence in self and others, inspiring and motivating others to perform well, influencing action, and giving appropriate recognition to others
• Conflict Resolution - Encourages open communications; confronts difficult situations, maintains objectivity, and uses negotiation skills to resolve conflicts
• Managing Customer Focus - Promotes customer focus; establishes customer service standards, provides training in customer service delivery, monitors customer satisfaction; develops new approaches to meeting customer needs
• Business Acumen - Understands business implications of decisions, profitability-oriented, demonstrates knowledge of market and competition, and aligns work with strategic goals
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team first, able to build morale and group commitments to goals and objectives, and supports everyone's efforts to succeed
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time, supports organization's goals and values, benefits organization through outside activities, supports affirmative action and respects diversity

 

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

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