Brand Ambassador/Sales Support

Job description:

We are actively seeking experienced and passionate Brand Ambassadors/ Sales Support with extensive sales background to join our Boutique and Spa team. This role will be part of the Boutique and Spa Team and will be responsible to support the daily needs and requirements of the business from day-to-day support for the main sales floor, to extending assistance to the spa area of the Boutique and Spa, selling, and delivering highest level of service to clients. If you have a genuine love for luxury skin care and are interested in an exciting career and challenging position with a fast -growing luxury skincare company- this job is perfect for you!

We offer a competitive package with benefits based on experience and internal training.

About the business:

Dr. Barbara Sturm, one of the most sought-after aesthetic doctors in the world, drew on two decades of anti-inflammatory research and practice to create her high performance, ingredient science-focused skincare regimens. Her unique products have achieved cult status with skincare devotees worldwide, and her philosophy of healing the skin has challenged both aggressive approaches and the conventional wisdom. Dr. Sturm made her career out of innovation and challenging the traditional system. She started her medical career in orthopedics, where she pioneered treatment technology that uses a patient’s own blood proteins to heal joint inflammation. Powered by her drive to take the new-found technology even further, she entered aesthetic medicine. Existing approaches appeared to be too aggressive, so Dr. Sturm quickly developed her own rules and standards for everything from Botox injection procedures to her skincare products. Founded in 2014, her Molecular Cosmetics line rejects today’s “quick fix” mentality in favor of a healing, anti-inflammatory approach. Each product was developed with a specific concern, patient and customer in mind, addressing diverse skin types and needs. Dr. Sturm has built more than a brand—she has built a lifestyle based on bettering oneself through education and self-care, focusing on your own beliefs and ambition and taking every challenge as an opportunity.

Role Responsibilities:

• Responsible to achieve and exceed sales goals
• Provide a high standard in customer service
• Advise and recommend fit skincare regimens catered to client’s needs
• Maintain Boutique and Spa cleaning and hygiene standards for all areas such as Sales Floor and Treatment Rooms 
• Build strong relationships with customers to drive repeat business
• Work with management team on special in-store events that align with our brand image and maximize awareness
• Help management with inventory tasks
• Confidently offer and conduct consultations for all walk-in customers (including high profile customers) 
• Manage front of house duties such as checking clients in/out while ensuring a positive and warm experience and maintaining a clean and professional environment
• Ability to work flexible hours including early and late shifts, weekends & holidays.
• Be a true ambassador of the brand.

Skills & Knowledge Required:

• Advanced knowledge of beauty products
• Proven sales experience within the beauty sector
• Highly motivated and target driven with a proven track record of sales achievement
• Outstanding communication and verbal skills
• Ability to provide genuine and personalized skin care recommendations
• Confidence and discretion a must
• Excellent track record in building a strong client book
• Ability to work as part of a team and take initiative independent of direct supervision

Who You Are:

• Focused on attention to detail, takes initiative and enjoys working in a positive environment.
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
• Passion for selling and servicing customers
• Reliable and willing to tackle any tasks 
• Ability to work well in a fast-paced, team-oriented Boutique and Spa setting that requires a high degree of multi-tasking, teamwork and adaptability

You Also Have:

• Extensive retail experience, preferably in a customer focused, cosmetics environment.
• Previously demonstrated successful sales experience, exceeding quota.
• Ability to learn and utilize POS Systems, clientele tools and software.
• Aesthetician license/certifications a plus.
• Applicants must be able to provide proof of right to live and work in the UK if invited to attend an interview.
   

All interested applicants please send their CV and required documents to our Human Resources Department: talentuk@drsturm.com