RCS BACK-OFFICE ADMIN - Maternity Cover - Richemont
- Employer
- Richemont
- Location
- Dubai, United Arab Emirates
- Closing date
- 1 Mar 2021
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- Function
- Logistics & Supply Chain
- Level
- Manager
Job Details
MAIN PURPOSE
The RCS BACK-OFFICE ADMIN is mainly responsible to manage registration / estimates / final control / invoicing
KEY RESPONSIBILITIE 1/ Repair registration
- Acknowledgment of receipt for boutique pieces
- Client and product identification
- Recording of product condition (aesthetical defects)
- Recording of Client request
- Transfer to diagnosis team (push system)
- Receiving of pieces coming from boutique workshop
- Picking of the spare parts for pieces coming from boutique workshop
- Transferring the pieces coming from the boutique workshop to dismantling
KEY RESPONSIBILITIE 2/ Repair cost estimate creation
- Knowing the product catalogues and Brand policies (services, warranty criteria, gratuity criteria...)
- Knowing the spare parts (being able to find a spare parts reference, identify a spare part vs. consumable, spare parts included on service...)
- Having leather straps knowledge (color, material, finishing...)
- Understanding a technical diagnosis and translating in commercial wording
- Being the link between the technical team and the client
- Performing spare parts availability check
- Initiating the picking of the spare parts in the system
- Defining services and price the repair (service and spare parts)
- Being able to estimate the repair lead time by using the SLA calculation tool
- Sending the cost estimate to Client
- Ensuring that all diagnosed pieces are estimated the same day
KEY RESPONSIBILITIE 3/ Final control and Invoicing
- Performing final aesthetical check of the product before final sealing (conformity check, exchanged parts control, product cleaning and sealing)
- Ensuring final 'commercial' control (work done and billing request corresponds to estimate)
- Invoicing the repairs and preparing Client's documents
- Preparing repair pouch and dispatch to RCS Logistic operator
- Ensuring grouping of repairs per destination
- Ensuring that all repaired pieces are invoiced the same day
- Ensuring that used spare parts are following the recycling flow
KEY RESPONSIBILITIE 4/ Back up of the Admin teams
- Polyvalence in repair reception/ shipment, shipment documentation and Supply & Matching team
- Backing up the team if assigned by the team leader
KEY RESPONSIBILITIE 5/ Exchanging with the teams
- Managing claims with Logistics, Customer Contact team
- Participating to the Platform 'Morning meeting'
- Requesting for days out of the office in the system and in the team worktime follow up file
KEY INDICATORS :
- Estimation leadtime
- Invoicing leadtime
- General service level agreement
- Data monitoring / Quality of repair registered (e.g.: accuracy and limited use of generics) / Productivity
Educational Background:
Sales admin background. Experience in luxury sector and/or customer service.
Technical/Work-based Skills or specific knowledge (Must Have):
- Basic computer knowledge / excel, word, pdf
- English fluent speaking and reading
- Excellent communication and writing skills
Experienc:
1-2 years job activity as a sales admin or in logistics admin
Personal Skills/Attributes
Competencies: efficiency, team work, self-management
Organizational, connector skills
Agile communicator respecting and obtaining respect from the warehouse and boutique teams and partners
WORKING RELATIONSHIPS
Indicate the main typical types of interactions and with who ( i.e., group or titles) the interaction occurs and describe the purpose or nature (explaining, informing, influencing, supporting, selling..,)
- Technical team
- Supply and Matching team
- Boutique CS associates (follow up with inbound and outbound in some cases)
- Warehouse logistics team
- External partners
Company
With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.
- Location
-
Geneva
CH
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