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Merchant Solutions Specialist - Money (Remote, Americas - East)

Employer
Shopify
Location
Canada
Closing date
26 Feb 2021

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Job Details

We're looking for highly driven individuals to join the Financial Solutions go-to-market team. This role is part account management, part customer success, and part product expert. Once a merchant is comfortable with their Shopify financial solutions stack you'll transition them to working directly with our customer success support team. We're merchant obsessed and driven in our goal to see entrepreneurs and brands succeed.

Qualifications

Responsibilities
  • Ensuring a fast, easy and satisfying onboarding experience for our new merchants using Shopify's payment products;
  • Meeting monthly onboarding goals
  • Acting as a primary point of contact for merchants through their onboarding, leveraging Shopify resources, Support and other teams to provide the best merchant experience at scale
  • Working very closely with some of Shopify's largest merchants
  • Maintaining a high level of merchant trust and satisfaction throughout onboarding and beyond
  • Be able to articulate and quantify the value of our products and leverage this ability in churn conversations
  • Develop a long term scaleable customer success program
  • Defining, implementing and continually iterating our onboarding tactics
  • Providing input into the long term relationship the Money team should have with its merchants
  • Become a subject matter expert on Shopify Pay, Capital and Payments
  • Help merchants to convert their shop ideas into real and actionable plans
  • Collaborate with other Shopify teams, such as Sales, Merchant Success, Solutions Engineering, and Shopify Support teams
  • Progress the onboarding journey so shops go live as quickly and efficiently as possible

Requirements
  • Passion for commerce and delivering an exceptional customer experience
  • Excellent communication skills, comfortable with public speaking and facilitating training, not afraid of setting expectations and picking up the phone if need be
  • A strong teacher/coach with high emotional intelligence and empathy
  • Proficient with technology; fast ability to learn and explain Shopify's suite of money solutions
  • Organized and detail-oriented
  • Project management mindset. This is not a true project management role, but does share some skills with it, especially managing expectations and creating alignment. In some cases you'll be reviewing formal project outlines from merchants to confirm requirements for a successful shop launch
  • Quick problem-solving skills and ability to work effectively under pressure and short timelines
  • Highly adaptable and open to change
  • Curious to learn, propose ideas, and figure things out

Bonus if you have
  • First-hand experience working with Shopify's merchants, Shopify Capital and/or Payments
  • Native/bilingual or full professional proficiency in Spanish
  • Experience in Financial consultations and best practices


Note: We are currently looking for candidates in the Eastregion.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

We know that applying to a new role takes a lot of work and we truly value your time. This posting will close on Friday, February 25th, 2021. Sarah is looking forward to reading your application.

Company

With a comprehensive set of industry-leading tools, Shopify has helped over 1,000,000 people in 175 countries take control of where they take their businesses. Headquartered in Ottawa, Canada, Shopify has worked with brands like Unilever, Kylie Cosmetics, Allbirds and countless others that started with nothing but an idea, a passion, or a purpose. We build products that help entrepreneurs around the world start and grow their businesses. As a workplace, we challenge and support you to hone your craft and make an impact. Visit our careers page for opportunities: https://www.shopify.com/careers

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