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Customer Service Associate - Cartier, Melbourne - Cartier

Employer
Richemont
Location
Melbourne, Australia
Closing date
24 Mar 2021

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Function
Creative - Graphics, Images
Level
Coordinator / Executive
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Job Details

Cartier

Be a part of our Team! We are looking for Customer Service Associate to join us in our Collins Street Boutique in Melbourne. If you have a heart for luxury jewellery and passionate in serving people, we welcome you to apply now!

HOW WILL YOU MAKE AN IMPACT?
  • As an Ambassador of the Maison, you will be responsible for the administration and coordiantion of care services activities in the boutique, providing our clients with the highest degree of customer service and courtesy.
  • Compliying with the high standards of Cartier sales and service, respecting all process and policies of the maison
  • Manage stock orders, follow-up, receiving & inventories.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We believe in shared success and understanding that with your actions you elevate your team and Maison. To contribute to team success, you:
  • Have the ability to actively listen to the clients' needs and motivation and adapt accordingly.
  • Provide exceptional service to our clients, communicating technical aspects of the service and navigate through objections and complains.
  • Exercise flexibility and take the initiative to serve at the highest standard
  • Possess strong command of IT systems including SAP


HOW DO WE KEEP YOU SMILING?
  • A great opportunity to be a part of a dynamic and diverse team that goes the extra mile to uphold outstanding service for our beloved clients
  • This role will also help deepen your knowledge of luxury whilst enhancing your expertise in boutique operations and service
  • Finally, a plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level.


YOUR JOURNEY WITH US:
  • After being shortlisted, you will receive a phone call from us to discuss the role and for us to get to know you a little bit better.
  • If you are successful through the phone interview, you will be invited to attend a face to face interview with our Melbourne Boutique Manager & Deputy Manage r to assess your fit for the role. In return, we will also share with you insights on our team dynamics and our company culture.

Company

With some +35,000 colleagues worldwide, the Group comprises 18 Maisons and two online distributors. We apply our avant-garde mindset, artistic vision and craftsmanship to watch-making, jewellery, writing instruments and high-end fashion and accessories. Each Maison and e-commerce platform functions as an international business with a family feel and is led by an entrepreneurial spirit and respect for tradition, making the Group a game changer in the high luxury industry. Innovation is at our core. Our history is marked by the achievements of our people. They push the limits and turn the ordinary into the extraordinary. By encouraging innovation across our business and making it a priority, we deliver the ultimate high luxury experience. They participate in groundbreaking ventures like the YNAP/Alibaba startup and our own research and development hub Micro city. Focused on the horizon, the Group maintains its position as an established industry leader.

Company info
Location
Geneva
CH
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