Client Services Associate

Recruiter
Splits59
Location
New York City, New York (US)
Salary
Up to $45,000 annually, full benefits package, partial remote work, and clothing allowance.
Posted
04 Mar 2021
Closes
04 Apr 2021
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

Client Service Associate

 

Splits59 is a Los Angeles based activewear and fashion company built on the premise of a woman’s perseverance and strength to push past limitations and achieve goals.  We are focused on designing and producing the best quality and most fashionable active and loungewear on the market, in an effort to empower women to feel and look their best in all aspects of daily life.  Splits59 is positioned for massive growth within the e-commerce space, while having a large presence in many of the most exclusive boutiques, studios, and retailers across the globe.

We are currently seeking a driven, kind, and organized individual to join our web team to manage and assist in the customer service piece of the business.  This person should be comfortable communicating through verbal and written means in order to provide a best in class experience to our clients, while being poised to embrace opportunity to thrive and grow with the business.

Responsibilities Include:

  • All communication via email, phone, and live chat to ensure our clients have a best in class experience when shopping with Splits59.
  • Manage and organize all tickets and communication within our customer service software.
  • Process, track, and manage all returns and exchanges.
  • Process, monitor, and track pre orders and backorders to ensure timely processing.
  • Provide weekly reporting on return reasons to inform on potential damage and fit issues.
  • Keep order and customer profile data clean and up to date.
  • Assist web team in bug and product information accuracy on site.
  • Work as a team player to drive toward the success of the web business as well as the overarching success of the brand.

Qualifications:

  • Bachelor’s Degree or the equivalent; or relevant experience in customer service or communication field.
  • Excellent verbal and written communication skills.
  • Experience in e-commerce a plus.
  • Experience using Hero, Shopify, WinFashion, and Inventory Planner a plus.
  • Interest in fashion, health, and wellness a plus.
  • Must be a team player with a growth mindset.

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