Authentication Manager

Recruiter
Tradesy
Location
Remote
Posted
04 Mar 2021
Closes
04 Apr 2021
Function
Ecommerce
Level
Manager
Contract Type
Permanent
Hours
Full Time

Tradesy is a peer-to-peer marketplace for buying and selling luxury fashion, enabling stylish customers to unlock the value in their closet to access affordable luxury. Our mission is to make fashion resale as simple, safe and stylish as retail- at scale. We have millions of passionate members, a product that people love, strong values centered around sustainability and equality, and a team culture that truly supports you- while giving you the freedom to work from wherever you are.

We are seeking an innovative, strategic leader to elevate one of the key components of our business — our authentication process. At Tradesy, we believe that our customers deserve to get exactly what they pay for, or their money back. Our 100% Authenticity Promise is critical to our success and building trust and credibility with our customers.

Partnering with our technology and product teams, you’ll own the development of a holistic authentication strategy while creating systems to make world-class authentication scalable on a peer-to-peer marketplace. You’ll lead our authentication team in standardizing policies and documentation, as well as clearly communicating authentication policies and processes to customers. As a big-picture thinker with a strong eye for detail, you’ll ensure our pre and post-sale authentication is flawless, ensuring that zero replicas are sold on our marketplace.

Success in this role requires a leader who is well-versed in authentication methods and marks across a wide variety of luxury brands. You must be nimble and a quick learner, adjusting as the market evolves. The ideal candidate is a highly motivated team player, capable of systemizing and designing processes, as well as training and managing a large authentication team. Your do-whatever-it-takes philosophy means you’ll lead high-level strategy and aren’t afraid to get into the weeds when necessary.

This role reports directly to the Director of Operations-Trust and Community

You Will:

  • Serve as the People Manager for the authentication team, setting clear performance expectations and owning their performance 
  • Stay well-versed and maintain a strong understanding of luxury brands and fashion trends 
  • Manage team resources to ensure all items are authenticated throughout the purchase funnel 
  • Manage timesheets and PTO
  • Create robust training and development resources for team members 
  • Own reporting for authentication business metrics 
  • Identify pain points with current tools, training, knowledge and make recommendations for improvement
  • Work collaboratively with the tech and product teams to design tools for the authentication process 
  • Handle all escalated authentication issues 

You Have:

  • 4 years of luxury authentication experience
  • Proven leadership and management skills. You’re adept at giving and synthesizing feedback, managing stakeholders, and managing teams.
  • Advanced knowledge of luxury fashion including handbags, watches, and jewelry with a strong understanding of pricing, and authentication
  • Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams, and present to executives.
  • Ability to design systems and processes for authentication
  • Confidence, tact, patience, politeness, and diplomacy while dealing with complex problems
  • Excellent at managing timelines, and delivering against plans.
  • Strong analytical skills with the ability to develop clear reports.
  • Flexibility and adaptability to evolving work-flows and responsibilities
  • Experience in a fast-paced and/or start-up environment (preferred)

What to Expect:

Apply through our website www.tradesy.com or any affiliate job boards and

  • You will receive a confirmation email
  • If we don't feel you meet the requirements for this position we will send you an email

If we think you meet enough of our criteria, one of our in-house Recruiters will reach out to schedule an introductory call

Compensation/Benefits:

  • Competitive salary:
    • Commensurate with skill set, experience and the position. What you made at your last job should not dictate your worth. Tradesy is committed to a Basic Living Wage threshold and holds its own $50k Minimum Wage Standard for entry level positions
  • True Opportunity for Growth -
    • we don’t believe in time served or waiting for your manager to get promoted or leave. Carve out your own path, at your pace - there’s room at the top for all of us
  • Comprehensive Health Benefits
    • Several options for Company Paid Medical, Dental, Prescription Drug and Vision Plans. Tradesy pays 100% of the premiums for individuals - great discounts if you want to add spouse/children/families
       
  • Wealth Benefits:
    • 401k option and Equity (stock options) because every employee should be an owner
       
  • Flexible Paid Time Off  
    • We coordinate with each other to make sure work and play find a healthy balance.
       
  • Celebrate Diversity Paid Holiday Program
    • A combination of set and floating Company Holidays - so you can choose the days most meaningful to you
    • Designated Paid time off to serve (Jury Duty) and VOTE as well!
       
  • Mentorship opportunities -
    • Grow within your field, gain valuable skills and experience in a new one or become a change agent for those around you - all on Company time
       
  • Paid Parental Leave -
    • For Moms, Dads and everything in between

Additional Perks:

  • Remote Friendly Office -
    • Work from the place that best works for you
       
  • Flexible Working Hours -
    • Night owl? Got kids/pets/family obligations? We value your output, not the clock
       
  • Virtual company-wide happy hours, Product demos, support groups and team events. Philanthropy and community outreach too.
    • We are constantly finding news ways to stay meaningfully connected in this virtual world