Luxury Authentication Expert

Tradesy is a peer-to-peer marketplace for buying and selling luxury fashion, enabling stylish customers to unlock the value in their closet to access affordable luxury. Our mission is to make fashion resale as simple, safe and stylish as retail- at scale. We have millions of passionate members, a product that people love, strong values centered around sustainability and equality, and a team culture that truly supports you- while giving you the freedom to work from wherever you are.

We are currently seeking a hardworking, highly-motivated, detail-oriented Luxury Authentication expert who has strong analytical skills and can grow with the company.  As an authentication expert, you monitor and review all inventory on Tradesy to confirm the authenticity and to help millions of members safely buy and sell new and pre-owned designer fashion on Tradesy. 

The Tradesy Authentication team is a tight-knit, highly motivated group with a do-whatever-it-takes philosophy. You'll also work closely with our Trust and community teams to keep Tradesy safe for our buyers and sellers. To be successful in this role you should have strong knowledge and passion for Luxury fashion with the ability to authenticate Luxury Goods. 

This role reports directly to the Director, Operations - Trust & Community.

You Will:

• Review a high volume of listings/items virtually and in-person for authenticity concerns, inaccurate descriptions, or Terms of Service violations 
• Communicate with members via phone calls and emails related to authenticity concerns
• Review user account history and research suspicious patterns related to authenticity
• Stay well-versed on current brand trends
• Review items flagged by our users for authenticity concerns or inaccurate descriptions
• Weekends are a requirement for this position

You Have:

• 2 years of prior luxury authentication experience
• Strong attention to detail
• A passion for fashion and authentication 
• An eye for identifying outliers among data sets
• Confidence, tact, patience, politeness, and diplomacy while dealing with complex problems
• Analytical and problem-solving skills to research cases and address user concerns
• Flexibility and adaptability to constantly evolving work-flows and responsibilities
• Excellent communication skills (both written and verbal), strong follow-up and are customer-focused
• You are a fashion expert and have a strong sense of the domain
• Prior customer service experience or call center experience 
• Prior experience with Zendesk a plus

What to Expect:

Apply through our website www.tradesy.com or any affiliate job boards and

• You will receive a confirmation email
• If we don't feel you meet the requirements for this position we will send you an email

If we think you meet enough of our criteria, one of our in-house Recruiters will reach out to schedule an introductory call

Compensation/Benefits:

• Competitive salary:
  • Commensurate with skill set, experience and the position. What you made at your last job should not dictate your worth. Tradesy is committed to a Basic Living Wage threshold and holds its own $50k Minimum Wage Standard for entry level positions
• True Opportunity for Growth -
  • we don’t believe in time served or waiting for your manager to get promoted or leave. Carve out your own path, at your pace - there’s room at the top for all of us
• Comprehensive Health Benefits
  • Several options for Company Paid Medical, Dental, Prescription Drug and Vision Plans. Tradesy pays 100% of the premiums for individuals - great discounts if you want to add spouse/children/families
     
• Wealth Benefits:
  • 401k option and Equity (stock options) because every employee should be an owner
     
• Flexible Paid Time Off  
  • We coordinate with each other to make sure work and play find a healthy balance.
     
• Celebrate Diversity Paid Holiday Program
  • A combination of set and floating Company Holidays - so you can choose the days most meaningful to you
  • Designated Paid time off to serve (Jury Duty) and VOTE as well!
     
• Mentorship opportunities -
  • Grow within your field, gain valuable skills and experience in a new one or become a change agent for those around you - all on Company time
     
• Paid Parental Leave -
  • For Moms, Dads and everything in between

Additional Perks:

• Remote Friendly Office -
  • Work from the place that best works for you
     
• Flexible Working Hours -
  • Night owl? Got kids/pets/family obligations? We value your output, not the clock
     
• Virtual company-wide happy hours, Product demos, support groups and team events. Philanthropy and community outreach too.
  • We are constantly finding news ways to stay meaningfully connected in this virtual world