Creative Ops Associate, Digital

JOB SUMMARY

JOB DESCRIPTION

JOB SUMMARY

The Creative Operations Associate Producer serves as a project owner, responsible for the successful development, implementation, and delivery of program and project campaigns to internal and external clients, while under tight deadlines.

The successful Associate Producer responsible for managing client projects, assisting in the delivery process, and facilitating review meetings for creative executions.

The Associate Producer is a supporting member on the creative team and manages all projects for E-commerce, UX, Digital Marketing and Special Project Initiatives ensuring that messaging and all content production is aligned through every phase and delivers on time. As an integral member of the Creative Services team, the Associate Producer will coordinate digital creative assets and liaise with our cross-functional partners

RESPONSIBILITIES

Support multiple channels across Creative Operations as needed

• Responsible for intake of a subset of digital requests across various markets including US, Intl and Outlet businesses and special requests
• Work closely with Creative Operations Producers to handle overflow projects as needed, including Print (as needed)
• Manage all creative updates for company intranet updates

Act as the liaison between the ecommerce, marketing, merchandising and development and creative teams to manage projects from conception through completion.

• Schedule, traffic and prioritize a subset of digital projects and requests — ensuring all deadlines are met
• Process project briefs and respond to emails in a timely manner to manage projects according to agreed upon schedules and budget.
• Generate timelines for creative team to hand off assets on agreed upon schedule and communicate schedule to all teams as needed.
• Review the accuracy and completeness of all requests before processing to the designers, freelancers, etc., and work with requestors to complete/correct information.
• Partner with cross-functional teams to ensure that the final project deliverables meet both the business objectives and the creative goals

Project Management

• Work with other project managers, account, and creative teams to define the scope of work
• Ensure we coordinate the process set forth by the Creative Operations team and we meet key milestones with our cross-channel partners and with creative.
• Provide weekly job status updates to Manager and ensure timely and ongoing communication regarding all current and planned jobs.
• Notify manager of critical issues and next steps to resolve.
• Communicate project status and schedules to all key stakeholders and ensure key milestones are delivered
• Coordinate with Manager and Parter Producers to communicate at cross-channel status meetings and leverage existing tools (AirTable, recaps, agendas, status reports, etc.) to maintain status updates

Additional responsibilities include but are not limited to:

• Manage a large daily volume of projects; estimate time required and resources needed for successful project completion and communicates these needs effectively to manager and team.
• Experience with Adobe AEM a plus
• Align with other Creative Operations teams to assure any overlapping projects are designed/reviewed on the same timeline to ensure consistency across channels.
• Pro-Active: anticipate possible problems and discuss solutions with manager.
• Communicate status of projects with cross-functional teams as needed.

EDUCATION & PRIOR EXPERIENCE NEEDED

Please note any education or experience requirements* needed to do the role

*Note that those who do not meet the requirements based on their resumes/applications will be screened out automatically in some cases

• Bachelor's Degree or equivalent.
• At least 3-5 years traffic/project management experience.
• Strong organizational and time management skills — must be able to multi-task and work in fast-paced environment.
• Highly motivated team player with the ability to build relationships both internally and externally.
• Exceptional interpersonal communication and writing skills.
• Attention to detail.
• Proficient in workflow tools AirTable, InVision, Excel, Powerpoint, Keynote, and Adobe Creative Suite a Plus.

DESIRED ATTRIBUTES

Please note any skills/qualities you would want someone to have in this role in addition to our core skills :

• Adaptable - Change before you have to
  • Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
• Entrepreneurial Spirit - Own it
  • Takes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
• Collaborative - No "I" in Tory
  • Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
• Client & Brand Focus - Put yourself in Tory's shoes
  • Passionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers
• Live the Values - Being "Buddy"
  • Keeps the "Buddy Values" alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) - It's not just what you do, but how you do it - Contributes to a positive and productive environment
• Functional Expertise - Know Your Stuff
  • Has the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice
• FOR PEOPLE MANAGERS: Team Builder - It's all about "We"
  • Sets team goals and roles - Develops, motivates and empowers - Delivers constructive and encouraging feedback - Holds people accountable for results - Recognizes high performance
• FOR PEOPLE MANAGERS: Change Leader - Change is the essence of life
  • Challenges the current point of view - Puts changes in context for the team - Executes changes that impact the business - Is proactive and positive - Listens to and keeps the team up to speed

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact talent@toryburch.com .