Content QA Manager (m/f/d)

Recruiter
Zalando
Location
Berlin
Posted
10 Mar 2021
Closes
07 Apr 2021
Ref
2700525
Level
Manager
zDirect is responsible for building up our B2B marketplace with all its facets. We are rapidly expanding, with multiple opportunities for development. At its core, Quality Assurance (QA) is ensuring that partner's articles onboarded to our platform are in agreement with our compliance, quality and performance requirements. It is one of the key operational components of the platform as it guarantees ease of access for partners' products and thus contributes to developing the largest and freshest fashion assortment for our 35 million customers in 17 markets.

As the QA-Manager, you will manage multiple aspects related to external content provided by our Merchants, assuring that externally generated content meets our ethical, legal and quality standards. Additionally, you work closely with our service providers, producing our Merchants' content, to achieve predefined quality targets

WHERE YOUR EXPERTISE IS NEEDED
  • Drive large scale content quality assurance for the Zalando platform.
  • Manage several external vendors' workforce in near and offshore locations, operating 24/7.
  • Maximize the efficiency and the productivity of the vendor's network by planning capacities to strategic as well as short-term requirements.
  • Manage overarching projects, participate in strategic initiatives, and collaborate with other teams.
  • Foster close relationships with internal and external stakeholders, define strategies and opportunities to develop the team performance to the next level.
  • Ensure an efficient and positive internal team environment, create a meaningful feedback culture.


WHAT WE'RE LOOKING FOR
  • Relevant experience in content moderation and/or quality assurance related fields.
  • Proven track record of 5+ years in a similar role, ideally in a fast-paced environment (e-commerce and fashion retail is a plus).
  • Great verbal and written communication skills in English (German is a plus) with a curious and self-starter mindset. Strong stakeholder management and people skills.
  • Excellent educational background with a degree.
  • A strong sense of ownership and focus on delivering good results.


PERKS AT WORK
  • A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
  • Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
  • Mentoring and personal development opportunities and an international team of experts
  • Relocation assistance for internationals, PME family service and parent & child rooms

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 34 million active customers through diverse skill-sets, interests and languages our teams choose to use.

Please note that all applications must be completed using the online form - we do not accept applications via email.

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