Senior Product Manager OMS & Digital Fulfilment

London, United Kingdom
17 Mar 2021
10 Jun 2021

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.


Enjoy working with business leaders, analysts, product managers and engineers to connect our customers to our inventory through luxury fulfilment experiences that transform industries? Have an ability to understand and scale solutions to solve customer problems for one of the most recognizable names in the Fashion Industry? Know the possibilities, challenges, and levers that come with emerging technologies to drive rapid user growth? Want to use your knowledge of technology and passion for fashion, to power tangible high growth business results? If so, this role is for you.

Working with the Burberry Digital Order Management Team and supply chain partners, reporting into the Director of Digital Product Management and Online to Offline Strategy, you will be Burberry's Senior Product Manager OMS and digital fulfilment: shaping, and driving the evolution of Burberry's digital fulfilment capabilities.


  • Manage the portfolio life-cycle and solutions from idea to execution.
  • Meet frequently with product, data, engineering and business stakeholders to develop a deep understanding of their business processes and needs.
  • Working with the product and engineering lead(s), you will ensure roadmap and backlog priorities are maintained to enable a smooth agile development process and minimize blockers.
  • Communicate roadmap, risks with strategic plan, upcoming milestones, and recent releases to leadership teams.
  • Manage resolution of urgent engineering issues while communicating changes to stakeholders.
  • Work with the engineering and product leadership teams to ensure they are fully engaged in strategic and tactical planning decisions.
  • Own the fulfilment message across Burberry's digital platforms and work with your Supply Chain partners to monitor and drive digital fulfilment KPI's.
  • Understand Burberry's strategic and competitive position and deliver products that are recognized best in the industry.
  • Deeply analyse customer needs and develop business cases to address them with measurable metric impact.
  • Develop a comprehensive product roadmap to deliver on business goals on defined KPI's leading to revenue growth.
  • Define and analyse metrics that inform the success of products.
  • Establish shared vision across the company by building consensus on priorities leading to product execution.
  • Drive product development with a team of world-class engineers, analysts, and designers.
  • Maximize efficiency in a constantly evolving environment using AB Testing, Minimal Viable Product delivery, and rapid prototyping.
  • Design experiments, analyse patterns and trends, and optimize existing products.
  • Understand and lead analyses of the competitive environment, customers and product metrics to determine the right set of features to reduce friction and drive conversion and NPS.
  • Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction.
  • Identify new opportunities and implement key strategies to address those opportunities.
  • Understanding of the most recent trends around consumer commerce journeys.


  • Proven product management experience.
  • Must have excellent written and communication skills and be extremely detail oriented.
  • Ability to interact with and understand technical subjects and emerging technologies and their relevance to the marketplace.
  • Experience working with design, engineering teams, vendors, and offshore development to deliver end to end products.
  • Strong problem-solving skills and ability to logically analyse complex requirements, processes and systems to put solutions in place.
  • Strong analytical background, data driven reasoning, and ability to understand key performance drivers.
  • Ability to communicate findings clearly to both technical and non-technical audiences.
  • Experience building commerce products with a demonstrated ability to drive product planning, development, measure, and launch to markets.
  • Bachelor's Degree (fields of Statistics, Mathematics, Information Systems, Economics and Business or Computer Science).


Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || London || DIGITAL || NO DEPARTMENT - FDST9007 || n/a ||

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