CRM Senior Engagement Manager

At Vestiaire Collective, we are committed to delivering the best experience for our loyal community of buyers and sellers. We are growing our team and our business into a global brand and the leaders in circularity in fashion. We want everyone we work with to be change-makers, to think differently, and to innovate without compromise.

Vestiaire Collective is looking for a CRM Senior Engagement Manager to join our Paris team.

About the role

We are currently looking for a CRM Senior Engagement Manager to define the user journey and optimize key company KPIs: Engagement, Conversion, Satisfaction and Return. The ideal candidate must possess the ability to understand business requirements and processes, and translate these into innovative campaigns that are impactful and engaging. Experience with CRM lifecycle, preferably in an e-commerce or marketplace environment is a plus.

What you'll be doing

• Own, define and execute CRM roadmap to maximize impact for business on your scope: Challenge business on targets, suggest improvements, be a true business partner and lever
• Work closely with business owners, gather requirements to define and optimize the CRM user flow and optimise the way we communicate to our buyers and sellers
• Ensure coordination with central and local teams to ensure campaigns implementation and launch in a timely manner (copywriting, design, tech, data)
• Control and analyze campaigns, optimize results according to defined objectives
• Work with cross functional teams to deliver best results: Operations, commercial teams, tech, product, data, etc.

Who you are

• 3/5 years of working experience in CRM with a marketing automation tool, managing multi channel campaigns (Braze is a plus) preferably in an high growth e-com business
• Strong business acumen and extensive project management experience, including requirements gathering, campaign implementation and analysis
• Structured, organized and motivated by e-commerce and fashion luxury
• Enjoy working as a team-player and learning from others
• Verbal/written communication skills, including an ability to effectively communicate with both business and technical teams
• Fluent in English any other European language is a plus

What we offer

• A permanent contract, with a possibility to work remotely even 50% of your time
• An exciting job on a permanent contract in office in Paris where you will be able to express your creativity and potential
• The possibility to work with a dynamic and multidisciplinary team
• Training on SQL, Tableau and data analysis
• PC or Mac of your choice, it's up to you!
• Attractive salary and bonus scheme
• And...If you move to Paris for us, we will take care of your relocation!

Next step

If you are ready to join our fast-paced company, apply below! Our team will review your application within the following 4 weeks. If your profile and experience fit our requirements, we will invite you for a first phone call.

About Vestiaire Collective

It all comes down to one important question: Why should so many great fashion items remain unworn in people's wardrobes?

Vestiaire Collective is a global platform that connects millions of buyers and sellers of desirable pre-loved fashion. We are global: our headquarters are in Paris and we have satellite offices in New York City, Tourcoing, Berlin and Hong Kong.

Vestiaire Collective is an equal opportunity employer. We strive to develop an inclusive work environment that reflects the diversity of our fashion activist community.