Director, Sustainability, Coach

New York, New York, USA
26 Mar 2021
15 Jun 2021
Title: Director, Coach Sustainability

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.
Primary Purpose: As the Director of Sustainability at Coach, the individual in this newly created role will lead and drive Coach brand-specific sustainability strategies and programs which contribute to the achievement of our brand promise, enterprise ESG commitments and business and customer goals. This leader will collaborate with global teams to develop and execute brand sustainability strategies across product, marketing, customer experience and operations as well as incubate and scale customer-facing circular business models. They will also work closely with the Tapestry sustainability team to support enterprise sustainability goals across the Tapestry supply chain.

The ideal candidate combines sustainability subject matter expertise, including deep understanding of current challenges in the retail/consumer goods industry, with the proven ability to build and implement impactful short/long-term strategies and drive customer-centric business innovation. Reporting to the SVP, Global Digital and Customer Experience, and functional reporting to Tapestry's Director, ESG Strategy, this leader will have a highly visible role working closely with functional and business unit leaders across the organization.

The successful individual will leverage their proficiency to...
- Define and lead Coach's sustainability strategy, grounded in Coach's brand vision and business goals, with specific focus on creating compelling, differentiated customer-focused strategies
- Build stakeholder engagement across the organization to drive integration of sustainability objectives into overall brand strategic plans
- Collaborate closely with cross-functional and business unit teams-including Design, Merchandising, Creative, Marketing, Digital, Customer Experience, Retail Operations-to develop and execute on sustainability strategies across product, marketing, customer experience and brand operations
- Incubate and scale circular business models (e.g., upcycling, recommerce), combining a customer-focused, action-oriented test and learn approach with robust project and program management competencies, and in partnership with Tapestry Sustainability
- Develop business cases to support recommendations for new projects or investments, partnering with relevant cross-functional teams to do diligence on requirements for implementation
- Define KPIs/targets and measure impact of brand sustainability programs, incorporating environmental, customer and commercial outcomes; develop strategies to engage our customers in our brand sustainability journey, commitments and progress
- Drive internal engagement and education across corporate and field teams; partner with Tapestry sustainability team to educate organization on sustainability challenges, goals and initiatives
- Work closely with Tapestry sustainability team, serving as brand lead, to support Tapestry-wide sustainability goals across supply chain, e.g., sourcing, traceability, carbon footprint, etc., and to ensure brand strategies/objectives are coordinated within overall Tapestry enterprise strategies and goals
- Maintain keen understanding of broader industry landscape around sustainability developments, targets and goals as well as competitive trends; leverage real-time customer insight to inform brand sustainability strategies and programs
- Manage program budgets as relevant

The accomplished individual will possess...

- Bachelor's Degree; MBA or master's degree in sustainability-related field a plus
- 7+ years of relevant work experience in sustainability-related field or function
- Clear track record of successfully developing and implementing innovative sustainability strategies and programs, including circular business models, within retail or consumer products environments
- Strong business acumen with proven ability to integrate sustainability strategies and initiatives into core business operations to support brand priorities and to drive both ESG and commercial outcomes
- High initiative, self-starting capabilities with action-oriented drive; demonstrated ability to identify and seize opportunities for impact in ambiguous contexts; excels in fast-paced environments
- Demonstrated ability to effectively build relationships and collaborate across a matrixed global organization, to organize and lead teams who do not directly report to you, and to influence change across all levels of the organization
- Sharp strategic thinking and analytical skills; ability to translate strategies into actionable initiatives for practical impact and to define, drive and deliver on program KPIs and ROI goals
- Exceptional project management skills; adept at planning and managing multi-stakeholder initiatives and solving problems/removing obstacles to get work done/drive execution
- Strong communication, presentation and influencing skills; ability to engage and influence internally and externally
- Passionate about understanding the customer and how sustainability strategies enable organizations to better anticipate and meet changing customer needs; demonstrated ability to leverage real-time customer insight and analysis to drive customer-centric outcomes/innovation
- Ability to work across geographies and cultures
- Proficient in Microsoft Word, Excel and PowerPoint

Our Competencies for All Employees
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Building Effective Teams: Blends people into teams when needed; creates strong moraleand spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
- Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-JG1 Visit Coach at

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