Trainer, Central East

JOB SUMMARY

The trainer is responsible for the modification, delivery and measurement of training programs focused on sales, product knowledge and brand immersion across Central East China for all Retail locations to boost sales. Together with the training manager, the individual will collaborate closely with Asia training team to both identity needs and develop materials to ensure a consistent brand and customer experiences.

JOB DESCRIPTION

RESPONSIBILITIES

• Establish close relationships within the retail department (stores and office) in order to assess ongoing training needs
• Delivery of training programs with local adaptation to meet the unique needs of West China markets not limit to new store openings, product knowledge, CRM, selling skills training etc.
• Measure effectiveness of each training and propose improvements
• Inspire, motivate, train the field sales force via in-store and digital coaching, especially on areas of selling skills, product knowledge and selling ceremony
• Manage all logistics of training such as training notice, room set-up, material preparation, training database, reports etc. for all retail needs
• 60% travel within West China, occasional travel to other cities within China.

EDUCATION & PRIOR EXPERIENCE NEEDED

• Minimum 3 years of training and development experience in fashion industry
• Professional communication, presentation and facilitation skills are required
• Ability to deliver learning experiences effectively across diverse cultures
• Strong written and verbal communication skills; Fluent in Mandarin and good command of spoken and written English
• Retail selling or field coaching experience is preferred
• University degree
• Strong Microsoft applications (Excel, Word, Powerpoint etc.)
• Photoshop, Adobe InDesign, video editing skills in a plus
• Self-motivated, creative and flexible
• Passion for people and fashion

DESIRED ATTRIBUTES
Adaptable - Change before you have to

• Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities

Entrepreneurial Spirit - Own it

• Takes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done

Collaborative - No "I" in Tory

• Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach

Client & Brand Focus - Put yourself in Tory's shoes

• Passionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers

Live the Values - Being "Buddy"

• Keeps the "Buddy Values" alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) - It's not just what you do, but how you do it - Contributes to a positive and productive environment

Functional Expertise - Know Your Stuff

• Has the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact talent@toryburch.com .