Global CIX Director (Mat Cover)

Ralph Lauren
London, United Kingdom
07 Apr 2021
19 Jul 2021
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, and Club Monaco, among others, constitute one of the world's most widely recognized families of consumer brands

Position Overview
Head of Global Customer Insights team, leading and managing a team of 5 to deliver strategic and actionable insights to senior management, at a Global level.

Essential Duties & Responsibilities

* Lead, coach, inspire the existing customer insights team, driving them to deliver best in class analysis, reporting, dashboarding and senior management presentations
* Instigate a positive working dynamic and collaboration between the Global and Regional CIX teams, breaking existing silos
* Support Senior Management with actionable strategic insights allowing them to steer business decision making, with a customer centric vision
* Craft insightful analyses that tell a story both understandable to the business as well as actionable in driving a set of recommendations that produce demonstrable results
* Shape the Customer Insights Strategy, Roadmap, plans and priorities to enable innovative and effective delivery of actionable inisghts and analytics to support topline business growth
* Partner with key stakeholder functions (e.g. Merchandising, Buying, Real Estate, Marketing) to identify data gaps and needs to support their strategic decision making process
* Build dashboards and reports to address these needs, and provide strategic recommendations
* Set Global guidelines for a unified and consistent view of customer performance
* Identifykey customer and business KPIs to report on quarterly
* Build and automate best in class customer dashboards and reporting suites allowing for key stakeholders to have a visual, digested and customer friendly view of the data

Experience, Skills & Knowledge
Customer Insights experience within a retail or FMCG company or agency. Experience: 10+ years. Advanced degree in a quantitative field