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Customer Service Representative

Employer
Hardlyeverwornit.com
Location
Marylebone, London
Closing date
8 May 2021

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Function
Customer Service
Level
Coordinator / Executive
Contract Type
Permanent
Hours
Full Time

Job Details

The Role

As part of the customer service team in a fast-growing and fast-paced online fashion business, you will be responsible for:

  • Assisting customers with order enquiries via email and telephone
  • Provide product and service information to customers
  • Provide an impeccable level of customer service to clients
  • Manage accounts effectively and professionally
  • Work with operations teams and customers to resolve any order discrepancies
  • Self Managing to stay on top of all customer queries whilst keeping the customer service manager updated regularly.
  • Review and maintain orders through the order management system
  • Proactively communicate issues pertaining to his/her account – to the relevant internal business partners and customers.

Essential Skills:

  • Previous experience in the luxury/ fashion sector
  • Excellent verbal and written communication skills
  • Excellent planning and organisational skills
  • Excellent attention to detail and time management
  • Knowledge of luxury brands
  • Ability to work calmly under pressure in a fast-paced environment
  • Confident, courteous, articulate and eloquent
  • Proficient user of IT systems, both customer service specific and windows packages
  • Strong listening skills
  • Problem solver with strong follow-up skills
  • Flexibility in schedule, able to assist with overtime if necessary

Company

Hardly Ever Worn It was founded in 2012 by British-born Sharon Wolter-Ferguson and her two daughters, Natalya and Tatiana. Based in London, the family previously lived for a time in Monaco, offering Wolter-Ferguson fascinating insight into the world of Monte Carlo’s jet set elite. Observing how her socialite friends never repeated outfits and were constantly updating their wardrobes with the latest new-season buys, she was inspired to create a safe space for fashion lovers to buy and sell their own luxury items. And so Hardly Ever Worn was born, creating a uniquely emancipating shopping experience. Regretting that beautiful but slightly too expensive coat? Bought the red version of your dream bag, and now wishing you’d got the grey? Hardly Ever Worn eliminates buyer’s remorse, liberating wardrobes and creating a shopping platform that works perfectly in today’s age of social media and the changing landscape of fashion and luxury retail. Now a global brand, Hardly Ever Worn it's first-and-foremost focus on security, authenticity and discretion has seen it partner with many famous names from the worlds of film, fashion and music, as well as international royalty. A concierge service is also offered to VIP sellers, helping them to edit their wardrobes and choose what to sell on.

Company info
Telephone
02074872679
Location
11 Manchester Square
London
London
W1U 3PW
GB

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