Senior Manager, E-Commerce

Tanya Taylor is looking for a passionate and driven Sr. Manager of E-commerce to join our growing team. The ideal candidate is able to think outside of the box and thrive in a small, hands-on environment.

The Sr. Manager of E-Commerce will be responsible for driving the strategy and growth of the e-commerce business, and in this role will be responsible for overseeing the execution of all e-commerce-related tasks, such as site maintenance and development, content and product uploads, product buys, site merchandising, A/B testing, e-mail marketing strategy and deployment, order fulfillment, customer service, and overall e-commerce operations. This role will also manage our affiliates network and our external paid media agency on all performance media including paid search, paid social, and display.

The ideal candidate is an expert in e-commerce and is excited to join a fast-paced, high-growth company where they will have the ability to shape the strategy and growth of the e-commerce business. Critical thinking, innovation, strong attention to detail, and excellent communication skills will also be required.

Due to the pandemic, this position is currently remote, however this position will be based in NYC long term and will be expected to resume in person work once safe to do so.

RESPONSIBILITIES:

• Manage one part-time direct report, E-Commerce & Customer Experience Assistant
• Work with senior team to set performance & financial goals for e-commerce business
• Manage e-commerce analytics and KPIs, delivering ongoing reporting and actionable insights into product sell through and site and marketing performance
• Partner with marketing and creative team on content calendar and strategy for the site, leading calendar planning for monthly assets and making strategic recommendations based on user behavior
• Partner with marketing team on e-mail marketing strategy and calendar, while driving deployment, segmentation, and A/B testing plans
• Manage paid media agency overseeing paid search, paid social, and display advertising
• Oversee affiliate marketing/third party e-commerce platforms and partnerships
• Manage outside developers, taking weekly calls and executing on development roadmap, consistently updating and improving UX and UI
• Own and execute promotional strategy for the site, partnering with marketing on messaging and cadence
• Manage category financials and forecasting, partnering with Finance to create open-to-buy
• Manage inventory flow, replenishment, and seasonal buys for site
• Manage all new product set up and product launches
• Manage and process all e-commerce orders and returns, partnering with Operations Manager where needed
• Oversee all customer service and private client communications, managing E-Commerce & Customer Experience Assistant to ensure a high-touch, high-quality approach to customer care at all times

QUALIFICATIONS:

• 5+ years of experience in an e-commerce role
• Demonstrated ability to grow an e-commerce business and manage direct reports
• Expertise with Shopify, Google Analytics, Klaviyo, Returnly, or other comparable platforms
• Experience with Customer Service, and knowledge of platforms such as Kustomer or ZenDesk, a major plus
• A strategic thinker and digital innovator, leading to commercial success
• A multi-tasker who can balance quality with efficiency in a small company
• A detail-oriented, organized, and self-starting individual
• Someone who works well under pressure; able to use discretionary judgment and make solid decisions
• Must have a positive attitude, be able to take feedback, and quickly pivot to new directions when needed
• Bring passion, creativity, energy, and inspiration to the team; possess the ability to suggest feedback with conviction

To Apply: Please send your resume, cover letter, and portfolio to jobs@tanyataylor.com, subject line: E-commerce Sr. Manager Application