Operations Supervisor

JOB SUMMARY

The Operations Supervisor reports directly into the Operations Manager and is responsible for coordinating, prioritizing and leading daily picking functions & fulfillment of customer orders. The Supervisor is also responsible for developing production goals and labor schedules that are focused on achieving or exceeding the agreed upon SLA's for our customers. The supervisor will assist with training, development & implementation of process improvements. The supervisor is also responsible for ensuring associates follow policies & procedures including Safety & Standard Operating Procedures. This role requires a candidate that likes to spend time on the warehouse floor leading a team of dedicated associates to ensure our customers have a great experience buying on line from Tory Burch.

JOB DESCRIPTION

RESPONSIBILITIES

Please think about the 4 key areas of responsibility:

FOCUS AREA #1 Operations

• Develop, implement & execute daily plans that are aligned with SLA's & the broader team
• Allocate & manage work across the department ensuring cost-effective achievement of production standards and department goals
• Communicate & resolve operational issues while maintaining a safe working environment
• Ensure accurate & timely packing of customer orders
• Collaborate with cross-functional teams to ensure smooth flow of work across all areas
• Work with inbound & outbound counterparts to ensure fiscally responsible utilization of shared labor and coordinated execution of production plans
• Establish a 5S culture by implementing, monitoring and maintaining associated policies. Coach associates as necessary and catch them doing something right
• Supervise order pool & ensure any issues with customer orders are addressed immediately

FOCUS AREA #2 Performance Management

• Coach associates and provide appropriate training to help them achieve/exceed expectations in their role including overall department & facility goals
• Analyze available data to evaluate individual & departmental performance. Ensure associate time-off is managed in-line with departmental guidelines, policies/procedures & business needs
• Work with your direct manager & Human Resources to address poor performance which includes administering any necessary corrective action in a timely, consistent and confidential manner
• Listen to employee concerns & work with cross-functional business partners/leadership to address appropriately. Follow up with associate to close the loop.
• Develop, evaluate and administer performance appraisals of department personnel

FOCUS AREA #3 Continuous Improvement

• Continually look for ways to improve throughput & make recommendations to improve performance
• Challenge the status quo & promote a culture that challenges processes or functions for efficiency and eliminating waste
• Assess challenges and implement solutions to improve process flow
• Address training needs and negative behaviors in the work environment
• Recognize and promote positive, productive and team-oriented behavior
• Train and develop direct reports to enhance performance and career development opportunities

FOCUS AREA #4 Communication

• Effectively lead team members & communicate across levels/departments to ensure building alignment
• Leverage Company values and ensure corporate and warehouse safety policies and procedures are followed
• Work well with others & create/maintain morale within the team to achieve a common goal
• Communicate effectively with relevant departments to maintain balance in your area as well as the areas up and down stream.
• Able to thrive in a matrixed organization

ADDITIONAL RESPONSIBILITIES NOT COVERED IN FOCUS AREAS

• Any additional tasks provided by Manager

EDUCATION & PRIOR EXPERIENCE NEEDED

• Bachelor's Degree preferred, H.S. Diploma Required
• 3-5 years Warehouse Supervisory Experience
• Experience working within a high volume / high value warehouse environment
• Prior experience with automation within a warehouse environment
• Prior experience managing a team and motivating team members
• Experience working with WM systems
• Self-motivated, flexible and conscientious
• Good attention to detail with high level ability to measure accuracy
• Ability to measure team targets against overall site target on a daily basis
• Ability to measure productivity against available staff hour
• Bilingual is a plus (English/Spanish)

CORE SKILLS

• Adaptable - Change before you have to
  • Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
• Entrepreneurial Spirit - Own it
  • Takes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
• Collaborative - No "I" in Tory
  • Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
• Client & Brand Focus - Put yourself in Tory's shoes
  • Passionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers
• Live the Values - Being "Buddy"
  • Keeps the "Buddy Values" alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) - It's not just what you do, but how you do it - Contributes to a positive and productive environment
• Functional Expertise - Know Your Stuff
  • Has the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice
• FOR PEOPLE MANAGERS: Team Builder - It's all about "We"
  • Sets team goals and roles - Develops, motivates and empowers - Delivers constructive and encouraging feedback - Holds people accountable for results - Recognizes high performance
• FOR PEOPLE MANAGERS: Change Leader - Change is the essence of life
  • Challenges the current point of view - Puts changes in context for the team - Executes changes that impact the business - Is proactive and positive - Listens to and keeps the team up to speed

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact talent@toryburch.com .