Senior Project Manager, Client Engagement

INTRODUCTION

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

JOB PURPOSE

The purpose of the Project Manager is to drive all Client projects forwards working closely with the Client , marketing and creative teams, ensuring that all aspects of Client projects are moving ahead at pace, with teams adhering to the process.

This role will ensure the best possible outcome for projects both strategically and creatively, by ensuring each phase is handled to best affect, with timings and milestones suitably protected at each stage of the process.

Stakeholder management is a key part of this role - both in bringing together decision making for leadership, as well as raising risks and addressing blockers effectively.

RESPONSIBILITIES

• You will own the holistic delivery of Client Engagement projects within and outside marketing 360 projects- from collaborating closely with the client engagement & strategy team to kick off and drive projects in an inspiring and collaborative way, through to ensuring teams are progressing as needed in each area. You will flag any delivery issues in a timely manner.
• You will be responsible for capturing the deliverables and budget across all areas of your project, in order to `understand and bring together teams and decision making according to the project scope.
• You will look for the most efficient ways to do things, including reviewing how to produce locally, getting local suppliers briefed and approved around the world. You will help manage the production of assets locally, connecting the local teams and making sure that central production and creative are comfortable with quality.
• With your role working cross functionally, you will have the ability to apply your skills across disciplines, while operating at a level that promotes the accountability on others to progress work autonomously - allowing you to maintain full sight of the of work going on across the breadth of your project.
• You will establish, communicate and drive project milestones ensuring that all teams are clear on what is expected of them, when - and progressing as required.
• You will book the creative resource required to deliver the core creative concept for projects across Content, Experience Design, Graphic Design and print. You will connect wider creative and client engagement teams to collaborate and align on how a concept comes to life to elevated the customer experience
• With the concept and plan agreed - you will handover to specialist Producers and Post Producers in Content, Events and Print to deliver the creative; with them updating you of any issues that impact the wider project.
• You will understand the delivery dependencies and timings to ensure that all teams receive core creative that meets the brief and is delivered at the right time - for marketing managers to execute across our global channels.
• You will work to protect the creative teams time and keep individuals focused, as well as being able to confidently present creative thinking in wider business meetings.
• You will drive decision making with teams and senior leadership, to move initiatives forwards in a productive way. You will confidently identify and address issues and risks, with the ability to find solutions to challenging situations - escalating as required.

WORKING WITH OTHERS

• You will work to bring together and update the following teams within the department:
  • Client Engagement
  • Marketing Strategy
  • Creative Teams
  • Production
• You will also collaborate with merchandising, product development, samples team, product strategy, supply chain to align on initiatives and timings.

SKILLS AND EXPERIENCE

• Capable of driving end to end processes and timings across multiple teams, to ensure the best result for the brand
• Excellent at interrogating strategic briefs, rationalising complex information, providing clarity on dependencies to teams
• Clearly facilitating decision making across a broad range of senior stakeholders
• Have the sensibilities of a creative producer and thus be a trusted partner to creative teams
• Proven experience in formal project management roles, ideally working within a similar industry, working closely with creative and marketing teams. Should have experience leading 360 projects end to end
• Hold first class interpersonal skills - especially meeting management, facilitation, presentations and written communications
• Accountable for delivery of projects on time and on budget by leveraging multiple skill sets, so must be able to understand the needs of each team, then balance these to ensure delivery is running effectively
• Pro-active and capable of driving the project forwards in a positive way - with a hunger for inspiring change and operational improvement
• Ability to form trusted relationships with stakeholders
• Demonstrate the Burberry Behaviours:
  • Be accountable and responsive
  • Put our customers first
  • Be bold and open to new ideas
  • Be one team