Sales Assistant - Part Time 20h - Fixed Term Contract

16 Apr 2021
22 Apr 2021
We are looking for a Sales Assistant for our Stella McCartney store in Madrid.

It would be a Fixed Term Contract of 6 months, part time 20 hours per week.

The Sales Assistant would reach exceptional standards of excellence in customer service and would assist each customer with the goal of obtaining and maintaining loyalty to both the corner and the brand.

Key Responsibilities

    • To develop and maintain good product knowledge and provide excellent customer service
    • To understand current products, trends and collections, and ensure that customers are informed and aware
    • To replenish stock and maintain high standards of merchandise and product presentation.
    • To handle customer complaints, seeking assistance when necessary, and ensure issues are resolved for the satisfaction of the customer and the company
    • Keep up to date with customer requirements and operating procedures
    • Be aware of daily sales targets .
    • Use appropriate sales techniques to ensure they are met
    • To ensure that all procedures and policies are understood, and carry out work according to those standards
    • To adhere to Security, Health and Safety regulations
    • To carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the Sales Assistant position

Requirements / Skills

    • A significant experience in a similar role within the luxury sector with particular experience in Woman RTW
    • Experience in a customer service role with face-to-face customer contact
    • Able to work as part of a team and passionate about fashion
    • Ability to initiate contact and communication
    • Motivated by being a team player with common goal
    • Excellent communication skills
    • KPI’s oriented and proven ability to meet and exceed sales targets
    • Fluent in English

At Stella McCartney, we are committed to creating a supportive and inclusive environment in which all of our voices are heard. Where people can work to their maximum potential by offering equal opportunities for growth and fair pay. For us, it is about appreciating what is different in others and also what we have in common. We hire people who want to change things, disrupt the norm, who are naturally confident with a positive attitude. Our decisions respect all people regardless of gender, ethnicity, religion, nationality, disability, sexual orientation, age, social or political belief, or world view.

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