Selling Supervisor

Stella McCartney enjoys a unique positioning as a modern, lifestyle, designer brand characterized by functional and eco-friendly fashion. Ethical values lie at the heart of the brand’s identity and are communicated through the entire product range, from organic products, which are in full expansion, to non-leather shoes and accessories. Ready-to-wear remains central to the brand’s business and is continuing to grow through the development of new product categories.

Overview:

To reach exceptional standards of excellence in customer service. To help clients understand the brand story and buy into the merchandise offering. Build client relationships and grow sales through repeat clients by building loyalty to the store and the brand. Sets an example to the sales team in how to deliver high level customer service and reach and exceed sales goals.

Your Mission

• Sales
• Have an understanding of current products, trends and collections
• Reaches for and exceeds individual sales target and supports junior members of the team with sales techniques and coaching
• Develop and maintain product knowledge. Support the team by working with junior members to increase their product knowledge.
• Replenish stock and maintain high standards of merchandise and product presentation.
• Be aware of daily sales targets and weigh performance against them. Use appropriate sales techniques to ensure they are met.
• Network outside of the store environment



• Point of Sale
• Keep an up to date knowledge of systems, including refund policies.
• Guarantee all end of day procedures are followed.



• Supervision & Leadership
• Ensure that all procedures and policies are understood. Carry out work according to those standards.
• Collaborates with management and makes suggestions on new approaches and ways of working
• Able to coach others to success and be seen to set a performance example for others to aspire to achieve
• Adhere to Security and Health and Safety regulations.
• Open and close the store according the needs of the business, in line with Company security rules.
• Keep up to date with customer requirements and operating procedures.
• Work flexibly to meet the needs of the business
• Delegate daily duties to retail sales assistants in the absence of management.



• Customer Service
• Listen to and understand clients to build genuine, loyal trusted relationships. Utilize client database to understand how to grow and maintain client relationships.
• Promote a customer-focused culture by leading by example, providing a professional, friendly and courteous service to all customers.
• Handle customer complaints, provide assistance where necessary, and ensure issues are resolved to the satisfaction of the customer and the company.


Please note that although we have tried to give you an indication of your responsibilities, this is not an exhaustive list of your duties and you may be required to carry out tasks that are not included in this job description.

Your Talent

• A minimum of three years’ experience in a similar role
• Experience of reaching and exceeding individual sales targets
• Personal appearance and presentation must be strictly in line with company standards.
• Experience in a customer service role with face-to-face customer contact
• Able to adapt to frequent change and a high pressure environment
• Motivated by being a team player with a common goal
• Excellent communication skills

At Stella McCartney, we are committed to creating a supportive and inclusive environment in which all of our voices are heard. Where people can work to their maximum potential by offering equal opportunities for growth and fair pay. For us, it is about appreciating what is different in others and also what we have in common. We hire people who want to change things, disrupt the norm, who are naturally confident with a positive attitude. Our decisions respect all people regardless of gender, ethnicity, religion, nationality, disability, sexual orientation, age, social or political belief, or world view.