Customer Care Assistant

London (Central), London (Greater) (GB)
21 Apr 2021
21 May 2021
Customer Service
Contract Type
Part Time

We are looking for a passionate customer service assistant to work across both the eCommerce and Wholesale departments to deliver the best customer experience with smooth coordination and communication across the brand. This is a part-time role and with an immediate start.

The role:


  • To be a brand ambassador, acting as the primary point of contact for all customers, ensuring the best customer service aligned to brand message
  • Prioritize and process all customer enquiries, via email, phone or any other communication, ensuring that all customer communication is of the highest standard. 
  • Assisting with product and service enquiries as well as order placement, monitoring order status, returns and exchanges
  • Investigate and resolve all customer complaints, escalate process where needed, in a professional and timely manner
  • Work closely with the eCommerce Manager and report relevant information in order to improve the customer service 
  • Act as a liaison between the eCommerce team and any third party (courier’s for example)
  • Liaise effectively with all other departments as required.
  • Ensure that all systems and processes are followed with regards to returns and refunds policies. 
  • Act as a liaison between the customer service team and the warehouse.
  • Investigating out of stocks and any discrepancies in discussion with the warehouse.
  • Work alongside the the eCommerce team to eliminate any pain points along the customer journey
  • Assisting where needed to support the business


  • Raise all pick tickets for the UK warehouse, oversee the picks for the US and manage the priorities with the warehouse.
  • Ensure the warehouses are aware of all the customers packing requirements.
  • Send all delivery notes, tracking numbers to the Wholesale Manager
  • Working with customers and warehouse on all goods ready dates, shipment terms and customer requirements
  • Liaising with customer and 3rd party forwarders
  • Liaising with Wholesale manager and accounts to raise and send all customer invoices
  • Managing all seasonal Pre-Order’s with VIP customer

The person:

  • To have a genuine interest in fashion, a passion for the brand, product and customer service
  • Highly organized with a strong attention to detail
  • Experience providing the best customer service
  • Strong verbal and written skills, fluent in English
  • Exceptional organizational skills and ability to prioritize tasks communicating across departments to balance workload
  • Be flexible and proactive, able to work in a fast-paced environment with a can-do approach 
  • Proficient use of MS Office a must

Similar jobs

Similar jobs